Ransomware Attacks Increase – Staying Ahead of the Curve
Posted: Jan 14, 2020In the closing weeks of 2019, there was a surge of cyberattacks that hit a multitude of businesses and organizations. Municipalities and healthcare organizations seemed to be especially targeted, with New Orleans and Pensacola being among the more prominent cities affected.
Security Experts Predict Ransomware Attacks on Health Care Organizations Will Increase in 2020
Posted: Dec 20, 2019A recent article that ran in Information/Age asked tech experts for their cyber security predictions for 2020.
Have a Very Wary Holiday Season
Posted: Dec 17, 2019The PCI Security Standards Council recently published a piece on its website that deals specifically with the enhanced risks faced by restauranteurs in particular and small businesses in general during the holiday season.
IIROC Mandatory Cyber Breach Reporting
Posted: Dec 11, 2019On November 14, 2019, the Investment Industry Regulatory Organization Of Canada (IIROC) announced amendments to their Dealer Member Rules that require that all investment dealers that are subject to their regulations are now obligated to report all cybersecurity incidents to IIROC within three (3) days of its discovery.
What Can We Learn from the Capital One Data Breach Affecting 106 Million Consumers and Businesses
Posted: Aug 30, 2019On July 29, 2019 Capital One confirmed that they were recently the victims of one of the largest thefts of banking information ever.
How To Leverage Authorize.Net Webhooks with Datatel’s IVR Payments / Pay-By-Phone xPress for Real-Time Payment Notifications and Business process automation
Posted: Aug 12, 2019If your business accepts credit card payments by phone you are already aware of the time and effort it requires on the part of your staff to answer those phone calls and to manually reconcile your credit card payments with your accounting and other business systems.
Employee Perpetrated Data Breach Compromises 2.7 Million Customer Records
Posted: Jul 19, 2019A massive data breach recently was discovered at Desjardins, one of the largest federations of credit unions in North America. Information related to names, addresses, birth dates, social insurance numbers, email addresses and information about transaction habits of 2.7 million group members and 173,000 business customers were compromised.
IVR Payments – How Having Multiple Payment Channels Makes Bill Payment Faster and Easier
Posted: Jun 26, 2019Businesses may have various reasons for analyzing both customer preferences and their effectiveness when it comes to their choice of bill payment channel, but first and foremost they want to know how they can use this information to help them get paid as fast as possible.
Data Breaches and Cyber-attacks Highlight the Need for Securing All Payment Channels
Posted: Jun 19, 2019Despite the best efforts of businesses to beef up their internet security, hacks, data breaches and cyber-attacks continue to be a serious threat to their customers’ sensitive and confidential information, particularly their credit card data.
TXT Messaging Adoption in Healthcare and Insurance IVR Payments
Posted: Mar 18, 2019What are the implications of this and what does it mean for businesses? Given the rapid growth in the acceptance of this option when it’s offered, it strongly suggests that customers want service providers to adopt communication channels that are convenient to them and make the process of bill paying easier and more fluid.
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”