Ransomware Attacks Increase – Staying Ahead of the Curve

Posted: Jan 14, 2020

In the closing weeks of 2019, there was a surge of cyberattacks that hit a multitude of businesses and organizations. Municipalities and healthcare organizations seemed to be especially targeted, with New Orleans and Pensacola being among the more prominent cities affected.

Security Experts Predict Ransomware Attacks on Health Care Organizations Will Increase in 2020

Posted: Dec 20, 2019

A recent article that ran in Information/Age asked tech experts for their cyber security predictions for 2020.

Have a Very Wary Holiday Season

Posted: Dec 17, 2019

The PCI Security Standards Council recently published a piece on its website that deals specifically with the enhanced risks faced by restauranteurs in particular and small businesses in general during the holiday season.

IIROC Mandatory Cyber Breach Reporting

Posted: Dec 11, 2019

On November 14, 2019, the Investment Industry Regulatory Organization Of Canada (IIROC) announced amendments to their Dealer Member Rules that require that all investment dealers that are subject to their regulations are now obligated to report all cybersecurity incidents to IIROC within three (3) days of its discovery.

What Can We Learn from the Capital One Data Breach Affecting 106 Million Consumers and Businesses

Posted: Aug 30, 2019

On July 29, 2019 Capital One confirmed that they were recently the victims of one of the largest thefts of banking information ever.

How To Leverage Authorize.Net Webhooks with Datatel’s IVR Payments / Pay-By-Phone xPress for Real-Time Payment Notifications and Business process automation

Posted: Aug 12, 2019

If your business accepts credit card payments by phone you are already aware of the time and effort it requires on the part of your staff to answer those phone calls and to manually reconcile your credit card payments with your accounting and other business systems.

Employee Perpetrated Data Breach Compromises 2.7 Million Customer Records

Posted: Jul 19, 2019

A massive data breach recently was discovered at Desjardins, one of the largest federations of credit unions in North America. Information related to names, addresses, birth dates, social insurance numbers, email addresses and information about transaction habits of 2.7 million group members and 173,000 business customers were compromised.

IVR Payments – How Having Multiple Payment Channels Makes Bill Payment Faster and Easier

Posted: Jun 26, 2019

Businesses may have various reasons for analyzing both customer preferences and their effectiveness when it comes to their choice of bill payment channel, but first and foremost they want to know how they can use this information to help them get paid as fast as possible.

Data Breaches and Cyber-attacks Highlight the Need for Securing All Payment Channels

Posted: Jun 19, 2019

Despite the best efforts of businesses to beef up their internet security, hacks, data breaches and cyber-attacks continue to be a serious threat to their customers’ sensitive and confidential information, particularly their credit card data.

TXT Messaging Adoption in Healthcare and Insurance IVR Payments

Posted: Mar 18, 2019

What are the implications of this and what does it mean for businesses? Given the rapid growth in the acceptance of this option when it’s offered, it strongly suggests that customers want service providers to adopt communication channels that are convenient to them and make the process of bill paying easier and more fluid.

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Gerry Henstra, CEO, Henstra Business Solutions

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Jeff Boatman, Global Client Solutions

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Ryan McCullough, Marketing Manager, Aegon Direct

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Bob Griffin, VP of Operations, MedA/Rx

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Director of Student Accounts

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Anne Pennell, VP, Customer Services Operations, Standard Life

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Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance
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