How To Improve Your Customers Experience When Calling In To Your IVR.

Posted: May 08, 2016

If you really want to make a positive change in the perception your clients have when they call-in to your company's IVR you have to listen to them carefully.

Writing Your IVR Survey Script: Quick Tips

Posted: Jan 13, 2010

When translating your paper or web-based survey into an IVR-friendly script, try to re-write it as if you're the caller. What would keep you engaged and interested in continuing?

Selecting The Right Voice Talent For Your IVR Survey

Posted: Nov 27, 2009

Selecting Voice Talent for your IVR survey is a key consideration, as she/he will be representing your company; she/he is your spokesperson. As well, she/he should have experience in recording prompts for IVR surveys, as the pace, pronunciation, and intonation is important to keep the caller engaged.

Your IVR Survey Project – How You Can Get More People To Participate

Posted: Sep 09, 2009

If you are running a survey using IVR, or planning on doing so, here are a few things you can be doing to increase the number of people who want to participate in your IVR survey?

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