How IVR Payments Can Save Your Organization Thousands Of Dollars A Year

Our tech-savvy, consumer-based culture relies heavily on flexible, simple, accessible payment options when making purchases and obtaining services. One of these solutions is payment by telephone - a process that typically involves calling a customer service department and relaying important and valuable personal information to a live agent.

By |2022-04-14T07:08:47-05:0002/03/2018|Comments Off on How IVR Payments Can Save Your Organization Thousands Of Dollars A Year

How IVR Payment Solutions Can Help Relieve The Stress on Staffing and Business Operations Caused By the COVID-19 Pandemic

The COVID-19 Pandemic has drastically impacted the functioning of businesses and organizations across the board. Business leaders have been forced to recalibrate their entire operations and quickly activate business continuity plans, make staff reductions and/or reallocations and implement work-at-home policies where viable.

By |2022-04-14T06:04:30-05:0030/03/2020|Comments Off on How IVR Payment Solutions Can Help Relieve The Stress on Staffing and Business Operations Caused By the COVID-19 Pandemic

Study: How Much is it Costing You to Process Payments Manually Over the Phone

After a months-long study, Datatel can now demonstrate without a doubt that IVR Payment (Pay-By-Phone) delivers substantial cost reduction to small and medium size businesses that are currently relying on employees to handle calls from customers wishing to pay their bills over the telephone.

By |2022-04-14T06:38:12-05:0026/02/2019|Comments Off on Study: How Much is it Costing You to Process Payments Manually Over the Phone

IVR Payments 101

IVR Payments, also commonly known as Pay-By-Phone, employs automated Interactive Voice Response technology to enable customers to make payments over the telephone.

By |2024-02-10T17:43:17-05:0025/11/2021|Comments Off on IVR Payments 101

How to Optimize Your IVR Payment System for Customer Experience & Efficiency

This article delves into the strategies for refining IVR payment systems, aiming to elevate customer satisfaction and operational productivity. From intuitive design to leveraging cutting-edge technology, we explore how businesses can transform their IVR Payment systems into efficient, secure, and customer-friendly experiences

By |2024-02-05T10:30:12-05:0005/02/2023|Comments Off on How to Optimize Your IVR Payment System for Customer Experience & Efficiency

How Do IVR Payments Work? The Basics

IVR Payments (Interactive Voice Response) is a technology that allows customers to make payments for bills, fees, and contributions over the telephone by interacting with an automated system.

By |2022-04-14T08:39:20-05:0018/01/2018|Comments Off on How Do IVR Payments Work? The Basics

Automation Replaces Agents to Meet PCI Compliance

PCI Compliance Standards, which are mandatory for any organization processing credit card payments, are more widely adopted to protect consumer’s credit card information. Organizations are turning to automation, specifically IVR Payments, to remove live agents when handling consumers credit card information.

By |2022-04-14T07:20:11-05:0020/06/2017|Comments Off on Automation Replaces Agents to Meet PCI Compliance

What is an IVR Payment?

An IVR payment is a type of financial transaction that occurs between a customer and a business or organization which has implemented an automated telephone payment system that enables payment for goods and services with the use of a credit card or electronic cheque (ACH) over the telephone.

By |2022-04-14T05:58:00-05:0023/06/2020|Comments Off on What is an IVR Payment?
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