Building Trust in Payment Reminder Calls Best Practices

Posted: May 27, 2024

With the increased awareness and related concerns over phishing and spam, businesses must be cautious in how they prompt their customers to make payments over the phone. Here are some best practices to build trust

Markham Stouffville Hospital – A single change slashed call handling to their billing department by 96 per cent

Posted: Apr 23, 2024

A single change slashed Markham Stouffville Hospital's call handling of their billing department by 96%. They didn't do anything new or reinvent the wheel. They made one adjustment to their payment process. Here is how they did it

PCI Clock is Ticking – Master PCI DSS v4.0 Compliance Before Time Runs Out 

Posted: Apr 09, 2024

The Payment Card Industry Security Standards Council launched the eagerly awaited PCI DSS v4.0, marking a significant leap in the ongoing development of security standards safeguarding payment card data. Core Enhancements and Goals of PCI DSS V4.0

Dial Up Care: Transforming Patient Payments Through Phone and IVR Payments

Posted: Apr 08, 2024

Interactive Voice Response (IVR) Payment Solutions emerge as a transformational platform designed to refine payment experiences while upholding the highest standards of security and reliability.

How AI Is Revolutionizing the World of Payments

Posted: Mar 21, 2024

This discussion explores how AI is not just changing but significantly enhancing the way payments are processed, drawing directly on insights from a recent Visa study to showcase new avenues for business profitability and success. The focus is not just on the mechanics of processing payments—such as swiping a card through a machine—but on the underlying metrics that can be instrumental in improving profitability and business success.

The Importance Of Phone Payment Automation For Business Improvement and Cash-Flow Acceleration

Posted: Mar 10, 2024

It’s becoming increasingly apparent throughout the pandemic that automating processes significantly helps a company’s efficiency, resiliency, and security.

Maximizing The Benefits from Mergers & Acquisitions – Through Successfully Unifying Payment Processes

Posted: Feb 13, 2024

Mergers and acquisitions offer businesses strategic advantages from realizing the potential synergies and strengths of the combined enterprise. This road to a stronger, more successful business comes with a variety of challenges. It can be easy to miss some significant synergy opportunities while focused on integrating the two operations. One such synergy can be achieved from unifying your payment processes and systems.

The Ultimate Guide to Automated IVR Payments

Posted: Feb 10, 2024

Master Automated IVR Payments. Learn how to streamline your IVR Payment Application, enhance customer experience, and boost efficiency of your IVR Payment system

Navigating Payment Processor Transition – The City Of Winnipeg Case Study

Posted: Feb 08, 2024

The City faced a substantial challenge when they decided to switch payment processors. This change required a rapid and secure migration of cardholder data across multiple departments, each with distinct Merchant IDs. The urgency of this transition was underscored by the need to maintain continuous service without compromising security.

Should Your Business Accept Pay-By-Bank Payments?

Posted: Jan 27, 2024

Explore the Growing Trend: How Businesses Enhance Customer Payment Options with ACH and EFT - Discover the Benefits of Bank-Based Payment Methods

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