IVR Payments Introduction to Exchanging Information with Your Business Systems

Posted: Jul 11, 2024

In this article, we discuss whether integrating an IVR Payments solution with your business systems is right for your business and key considerations for how to connect your IVR Payment application. Our intent is to help you make informed decisions about the exchange of information between your IVR Payment application and your business systems and how this can meet your specific business needs.

Important Update PCI DSS v4.0 New Requirements for Online Merchants – ASV

Posted: Jul 10, 2024

Attention all online merchants! The PCI Security Standards Council (PCI SSC) has released new requirements under PCI DSS v4.x to enhance security for those taking online payments.

Enhancing Insurance Payments: The Power of CryptoIVR with One Inc and Guidewire Integration

Posted: Jun 22, 2024

With the increased awareness and related concerns over phishing and spam, businesses must be cautious in how they prompt their customers to make payments over the phone. Here are some best practices to build trust

From Stagnation to Innovation – How Ontario’s Healthcare Information Systems Modernization Shapes the Future of Patient Care

Posted: Jun 13, 2024

The healthcare landscape in Ontario is undergoing a seismic shift that is redefining the contours of care delivery and financial management.The promise of modernization hinges on the adoption of advanced technologies. These digital interventions are not just upgrades; they are fundamental operational shifts that promise to streamline efficiency, cut waste, and herald a new age of patient-centric care.

The Myth of Instant PCI Compliance Through Outsourcing

Posted: Jun 10, 2024

If your business is accepting credit cards as a form of payment for good and services you must be PCI Compliant! This is mandatory by the card brands Visa, Master Card and American Express. The Payment Card Industry Data Security Standard is a comprehensive framework designed to protect cardholder data. Unfortunately, some businesses mistakenly believe that by outsourcing payment processing to a service provider, they automatically achieve PCI compliance. However, this oversimplification can lead to serious risks, including actual non-compliance.

Building Trust in Payment Reminder Calls Best Practices

Posted: May 27, 2024

With the increased awareness and related concerns over phishing and spam, businesses must be cautious in how they prompt their customers to make payments over the phone. Here are some best practices to build trust

Markham Stouffville Hospital – A single change slashed call handling to their billing department by 96 per cent

Posted: Apr 23, 2024

A single change slashed Markham Stouffville Hospital's call handling of their billing department by 96%. They didn't do anything new or reinvent the wheel. They made one adjustment to their payment process. Here is how they did it

PCI Clock is Ticking – Master PCI DSS v4.0 Compliance Before Time Runs Out 

Posted: Apr 09, 2024

The Payment Card Industry Security Standards Council launched the eagerly awaited PCI DSS v4.0, marking a significant leap in the ongoing development of security standards safeguarding payment card data. Core Enhancements and Goals of PCI DSS V4.0

Dial Up Care: Transforming Patient Payments Through Phone and IVR Payments

Posted: Apr 08, 2024

Interactive Voice Response (IVR) Payment Solutions emerge as a transformational platform designed to refine payment experiences while upholding the highest standards of security and reliability.

How AI Is Revolutionizing the World of Payments

Posted: Mar 21, 2024

This discussion explores how AI is not just changing but significantly enhancing the way payments are processed, drawing directly on insights from a recent Visa study to showcase new avenues for business profitability and success. The focus is not just on the mechanics of processing payments—such as swiping a card through a machine—but on the underlying metrics that can be instrumental in improving profitability and business success.

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What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance
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