Maximizing The Benefits from Mergers & Acquisitions – Through Successfully Unifying Payment Processes

Posted: Feb 13, 2024

Mergers and acquisitions offer businesses strategic advantages from realizing the potential synergies and strengths of the combined enterprise. This road to a stronger, more successful business comes with a variety of challenges. It can be easy to miss some significant synergy opportunities while focused on integrating the two operations. One such synergy can be achieved from unifying your payment processes and systems.

The Ultimate Guide to Automated IVR Payments

Posted: Feb 10, 2024

Master Automated IVR Payments. Learn how to streamline your IVR Payment Application, enhance customer experience, and boost efficiency of your IVR Payment system

Navigating Payment Processor Transition – The City Of Winnipeg Case Study

Posted: Feb 08, 2024

The City faced a substantial challenge when they decided to switch payment processors. This change required a rapid and secure migration of cardholder data across multiple departments, each with distinct Merchant IDs. The urgency of this transition was underscored by the need to maintain continuous service without compromising security.

Should Your Business Accept Pay-By-Bank Payments?

Posted: Jan 27, 2024

Explore the Growing Trend: How Businesses Enhance Customer Payment Options with ACH and EFT - Discover the Benefits of Bank-Based Payment Methods

Enhancing Customer Data through Innovative Payment Experiences

Posted: Jan 27, 2024

Businesses are constantly seeking innovative ways to enrich and update essential customer data. We discuss how to use the payment experience to build insight's and keep customer data fresh

Explore CryptoIVR with gMail and Google Sheets with Zapier and Integrately for Business Workflow Automations and Communication

Posted: Jan 27, 2024

Explore Datatel’s CryptoIVR IVR Payments for Google Sheets and gMail: Enhance Your Business Workflow Automations and Communication with Zapier and Integrately

Transforming Customer Service for Utilities Providers Proactive Strategies to Manage On-time Service Disconnect Notices and Payments

Posted: Jan 27, 2024

Dealing with late payors and service disconnect accounts is an everyday concern for most utility companies. Your call center is often the front line for handling these delicate customer interactions. In addition to the bottom-line financial impact, these situations also impact both your call center traffic and the customer experience. This article aims to explore this challenge and propose two proactive and timely strategies to manage these, thereby enhancing customer service in the utilities sector.

What is an IVR Contact Center?

Posted: Jul 11, 2023

An IVR (Interactive Voice Response) Contact Center is one that utilizes an IVR system to handle incoming calls from customers. IVR systems within a contact center are designed to provide self-service options to callers and/or route calls to live agents.

What are IVR Payments?

Posted: Jul 11, 2023

IVR Payments, employs automated Interactive Voice Response technology to enable customers to make payments over the telephone.

IVR Payments – The Importance of Data Exchange with Your Business Systems

Posted: May 05, 2023

Explore how integrating IVR payments with your business systems can streamline operations, enhance data exchange, and improve customer experience. Discover best practices, security measures, and the benefits of seamless IVR integration for efficiency and growth

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