How GutterMaid automated phone payments

Learn how GutterMaid was able to easily deploy secure and PCI-compliant automated IVR Payments to replace their old process of staff accepting their customer’s credit card info.

The impact of the global pandemic on society has been both rapid and radical, forcing businesses of all sizes to look to changes in their business practices in order to survive. For small businesses these new challenges are an added burden in a time when it’s hard to justify making new investments and difficult to hire more staff to ease this burden. At the same time, their large competitors have turned to costly technology solutions to solve these problems.

Automating phone payments

We believe that it is important to support small business by giving them access to the same high-quality tools that are available to large enterprises but on a budget that small businesses can easily afford. With this in mind, Datatel and teamed up to level the playing field by offering small business owners a high-quality IVR Payment solution to automate their acceptance of payments over the phone.

CryptoIVR™ LITE IVR Payments with changed the way that GutterMaid collects payments by phone and leveled the playing field with an enterprise quality phone payment tool on a budget that every small business can afford. With Datatel’s CryptoIVR™, GutterMaid can now securely accept their customer’s confidential payment information by telephone with no need for them to ever handle any credit card information.

Making it easier for customers to pay

Datatel’s CryptoIVR™ IVR Interactive Voice Response (IVR) technology makes it easy for customers to pay 24/7/365 by following a series of automated voice prompts that guide them through entering their credit card information on their phone keypad. The CryptoIVR™ application then securely transmits their credit card information directly to for secure and PCI-compliant payment processing with real-time settlement in the merchant’s connected account.

As a small business owner, the ability to collect what is owed to you is critical. You just can’t afford to carry a large book of uncollected receivables. At the same time, you have to wear many hats, managing everything from sales and marketing to operations and collections. The chore of spending hours on the phone to collect payments is something you can do without.

The Guttermaid story

The story of Jesse Whitehurst owner of GutterMaid, gutter cleaning service in Maryland and Northern Virginia, is one that Datatel has heard many times over the past year from small business owners. As a small business providing home-owner maintenance services, Jesse is constantly working to drive new business, manage his service crews and collect from customers.

It’s my responsibility to ensure the company runs smoothly at all times, both when we are slow, and when we are extremely busy. I try to stay ahead of things by being prepared for the worst.

With the daily need to process all payments, as well as other important tasks, there are just times when Jesse and his team have to work late, and even weekends. GutterMaid has always tried to make it as easy as possible for their clients to pay and some customers will always prefer to pay by phone.

Although we have always accepted phone payments, we used to process them with a live representative. Having a high volume-based business, this took a lot of valuable time from our administrative resources.

Jesse prefers to invest his team’s time into aspects of the company that provide the most value. In person phone payments were time-consuming and he wanted to automate accepting phone payments to eliminate the need for his staff to take down customer’s credit card information.

Obviously, larger businesses can easily justify the cost of an IVR payment system. But this is also true for small businesses where time is both tight and a business owner’s most valued asset. The more they can automate their processes, the more they can focus their efforts on building the business and driving a better experience for their customers.

Jesse tells us that with the IVR Payment system in place, we have been able to eliminate payments via our administrative staff, while still providing our customers with a phone payment option that is available 24/7. The IVR Payment system has been a very valuable asset to our company, as it frees up our administrative staff to assist our customers in other ways.

How the IVR Payment system saves time

The IVR Payment system, explains Jesse, “saved us a lot of phone time, and I can confidently say that it has allowed for more family time for my staff. We still deal with collections, but this has enabled us to completely remove ourselves from the process of taking payments.

Jesse was also really pleased with how little time and effort it took to get this all set up: The process was relatively painless and easy. Datatel was very responsive during the set-up process, as well as with continued support. Jesse adds, has been very easy to use, and has an easy to use, intuitive portal interface.

With Datatel’s CryptoIVR™ LITE and, GutterMaid was able to easily deploy secure and PCI-compliant automated IVR Payments to replace their old process of staff accepting their customer’s credit card info. In Jesse’s judgment, small businesses absolutely can’t afford not to do it!

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What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance