IVR Payments As A Service

PCI Compliant, Flexible Pay-By-Phone Platform
For Your Business

IVR Credit Card Processing As A Service

Removes the handing of all sensitive credit card information from your staff and provides your customers with 24/7 payments by phone!

Datatel’s CryptolVR™ IVR Payments empowers you to securely accept your customer’s payment information by telephone ensuring that your staff and business never handle any credit card information!

CryptoIVR™ works seamlessly with your existing payment gateway/processor account offering you a wide range of options and features to meet your payment processing needs, budget, and meets the highest security standards. All in a PCI-compliant environment.

Choose The CryptoIVR™ Model That’s Right for Your Business!

Whether your objective is to remove the handling of sensitive credit card information from your staff, or to offer your customers an easy self-serve option to securely pay by phone or store their card for future use, Datatel has a CryptoIVR IVR Payment Edition that’s right for you:

  • Self-Service offers your customers the convenience of automated self-serve payments by phone – 24/7/365
  • Agent Assist lets your agents assist customers and accept payments without handling any credit card information

IVR Payment Editions For Any Size Business

Datatel’s CryptoIVR™ offers an edition to fit every business need and budget. Whether you’re conducting or managing another business venture, you can select PRO to build a unique phone payment or tokenization process, or choose the LITE or xPress editions for an out-of-the-box solution that’s fast to deploy and budget-friendly. No matter which edition you choose, you’ll get an enterprise-grade CryptoIVR IVR Payment application that’s robust, secure, and scalable!

Whether you are receiving payments for bills, fees, contributions, and more, Datatel has an IVR Payments Solution for your business. Implementation is quick and simple with industry-specific templates.

Solutions by Industry

IVR Designed For Payments:

  • PCI Complaint, Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments
  • Self-Service and Agent Assist IVR Payment Modules
  • Standard and customizable templates for a wide range of business applications and industries.
  • Connectivity to major Payment Gateways and Credit Card Processors in the US and Canada, allowing you to continue using your existing merchant account

IVR Payments Simplified




Flexible Integration


Gateway Connectivity

Branded to your business, our wide range of pre-built and configurable modules lets you tailor the call experience to your specific transaction needs.

Simple data exchange options with your business for account look-up, presenting balances and reconciling transactions are available in both real-time or by a daily file transfer.

Pre-Built Connectivity to multiple Payment Gateways and Processors lets you use your existing merchant account.

Feature Rich to Meet Your Needs

  • Configurable modules for a wide range of needs
  • Choose from Self-Serve (24/7), Agent Assist or Transfer Automation
  • Choose how you Process Credit Card Payments, Pre-Auth, ACH, Tokenize Cards, Service Fees, Multi-MID processing, and more
  • Present callers with Total Amount Due, Past Due Amounts, or Minimum Amount Due
  • Configure options to accept Full, Partial, Past Due, Variable or Minimum Amounts and set handling for Overpayment and Cash-Only Accounts…
  • Voice Messaging is branded to your business, recorded by professional voice talent
  • Simple options for data exchange with your business systems Including Real-time via API or daily batch data exchange
  • TXT Message Receipts sent to your customer’s mobile phone
  • Many more options…

Select from pre-built templates with configurable options for a wide range of business applications and industries


Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment


Connectivity to all major payment gateways in the US and Canada, allowing you to continue using your existing merchant account


Simple to implement API for real-time exchange of information with your accounting and CRM systems


Branding to your business with custom voice prompts using Professional Voice Talent


Providing your callers the option to receive an SMS Payment Receipt, sent directly to their mobile phone


Agent Assisted & Self Service IVR Payment call flows


Real-time reporting and analytics


Multi-language Support

Quick & Easy Implementation

Implementation in just days, not weeks or months.

Dedicated implementation support by IVR Payment Specialists.

No hardware or software to buy or install. It’s a service!

Payment Gateways and Processors

IVR Payments

We’re Here to Help

What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance