What is an IVR Contact Center?

An IVR (Interactive Voice Response) Contact Center is one that utilizes an IVR system to handle incoming calls from customers. IVR systems within a contact center are designed to provide self-service options to callers and/or route calls to live agents.

By |2023-07-11T11:58:01-05:0011/07/2023|Comments Off on What is an IVR Contact Center?

FacilitiesManagement

For the past few years, IVR (Interactive Voice Response) has been getting a really bad wrap for mediocre implementation results, as organizations push the technology to the limit, on unfulfilled promises from vendors and, in efforts to cut costs from handling calls from customers.

By |2022-07-06T05:40:27-05:0013/04/2022|Comments Off on FacilitiesManagement
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