Payment Reminders

Dealing with late payors and service disconnect accounts is an everyday concern for most utility companies. Your call center is often the front line for handling these delicate customer interactions. In addition to the bottom-line financial impact, these situations also impact both your call center traffic and the customer experience. This article aims to explore this challenge and propose two proactive and timely strategies to manage these, thereby enhancing customer service in the utilities sector.

Account receivables can be a source of significant financial difficulty when not managed properly. Inefficiencies in a company’s accounts receivable practices can have a negative impact on the bottom line in the form of increased collections costs and delays in receiving monies owed.