IVR Surveys

When translating your paper or web-based survey into an IVR-friendly script, try to re-write it as if you're the caller. What would keep you engaged and interested in continuing?

Selecting Voice Talent for your IVR survey is a key consideration, as she/he will be representing your company; she/he is your spokesperson. As well, she/he should have experience in recording prompts for IVR surveys, as the pace, pronunciation, and intonation is important to keep the caller engaged.

If you are running a survey using IVR, or planning on doing so, here are a few things you can be doing to increase the number of people who want to participate in your IVR survey?