Customer Communications

What are the implications of this and what does it mean for businesses? Given the rapid growth in the acceptance of this option when it’s offered, it strongly suggests that customers want service providers to adopt communication channels that are convenient to them and make the process of bill paying easier and more fluid.

IVR Payments is a phenomenal opportunity to start communicating with your customers the way they want to. Most IVR Payment implementations are driven by security (PCI).