From Stagnation to Innovation – How Ontario’s Healthcare Information Systems Modernization Shapes the Future of Patient Care

Posted: Jun 13, 2024

The healthcare landscape in Ontario is undergoing a seismic shift that is redefining the contours of care delivery and financial management.The promise of modernization hinges on the adoption of advanced technologies. These digital interventions are not just upgrades; they are fundamental operational shifts that promise to streamline efficiency, cut waste, and herald a new age of patient-centric care.

The Myth of Instant PCI Compliance Through Outsourcing

Posted: Jun 10, 2024

If your business is accepting credit cards as a form of payment for good and services you must be PCI Compliant! This is mandatory by the card brands Visa, Master Card and American Express. The Payment Card Industry Data Security Standard is a comprehensive framework designed to protect cardholder data. Unfortunately, some businesses mistakenly believe that by outsourcing payment processing to a service provider, they automatically achieve PCI compliance. However, this oversimplification can lead to serious risks, including actual non-compliance.

Building Trust in Payment Reminder Calls Best Practices

Posted: May 27, 2024

With the increased awareness and related concerns over phishing and spam, businesses must be cautious in how they prompt their customers to make payments over the phone. Here are some best practices to build trust

How Datatel CryptoIVR Payments Connects with Instamed – Seamless and Quick IVR Payments Implementation

Posted: May 15, 2024

Datatel's CryptoIVR™ payments solution, combined with Instamed payment processing, provides an automated, secure, and PCI-scope-reducing way to handle phone payments, enabling rapid implementation and immediate operational benefits.

How Datatel CryptoIVR Payments Connects with Moneris – Seamless and Quick IVR Payments Implementation

Posted: Apr 28, 2024

Datatel's CryptoIVR™ payments solution, combined with Moneris payment processing, provides an automated, secure, and PCI-scope-reducing way to handle phone payments, enabling rapid implementation and immediate operational benefits.

Markham Stouffville Hospital – A single change slashed call handling to their billing department by 96 per cent

Posted: Apr 23, 2024

A single change slashed Markham Stouffville Hospital's call handling of their billing department by 96%. They didn't do anything new or reinvent the wheel. They made one adjustment to their payment process. Here is how they did it

PCI Clock is Ticking – Master PCI DSS v4.0 Compliance Before Time Runs Out 

Posted: Apr 09, 2024

The Payment Card Industry Security Standards Council launched the eagerly awaited PCI DSS v4.0, marking a significant leap in the ongoing development of security standards safeguarding payment card data. Core Enhancements and Goals of PCI DSS V4.0

Dial Up Care: Transforming Patient Payments Through Phone and IVR Payments

Posted: Apr 08, 2024

Interactive Voice Response (IVR) Payment Solutions emerge as a transformational platform designed to refine payment experiences while upholding the highest standards of security and reliability.

How Datatel CryptoIVR Payments Connects with Authorize.net For a Seamless and Quick IVR Payments Implementation

Posted: Mar 28, 2024

Datatel's CryptoIVR™ payments solution, combined with Authorize.net payment processing, provides an automated, secure, and PCI-scope-reducing way to handle phone payments, enabling rapid implementation and immediate operational benefits.

How AI Is Revolutionizing the World of Payments

Posted: Mar 21, 2024

This discussion explores how AI is not just changing but significantly enhancing the way payments are processed, drawing directly on insights from a recent Visa study to showcase new avenues for business profitability and success. The focus is not just on the mechanics of processing payments—such as swiping a card through a machine—but on the underlying metrics that can be instrumental in improving profitability and business success.

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Director of Student Accounts

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Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance
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