How GutterMaid automated phone payments

Posted: Aug 12, 2021

The impact of the global pandemic on society has been both rapid and radical, forcing businesses of all sizes to look to changes in their business practices in order to survive.

How Do IVR Payments Work for Call Centers?

Posted: Jul 14, 2021

Call centers perform a number of important business functions such as customer support, sales and accepting payments. Consumers want fast and efficient support, and phone support is still the most popular channel for this compared to every other medium.

What are Payment Links and How Do They Work For Healthcare Providers?

Posted: Dec 30, 2020

Payment links are a powerful and easily to deploy business tool that healthcare providers can use to quickly and securely accept payments remotely from patients by simply sharing with them a pre-populated, personalized web link.

Payment Links For Accountants and Accounting Firms

Posted: Dec 10, 2020

Payment links are a powerful business tool that Accountants and Accounting firms can use to quickly and securely accept payments from their clients remotely.

How Do Payment Links Work?

Posted: Nov 26, 2020

Payment links allow businesses to quickly send their customers a request to pay for goods or services. The business simply enters a payment amount and a customer reference identifier (such as an order number, invoice number, statement number, etc.), and then adds the customer’s contact details, such as email and a mobile number.

IVR Payments Customer Adoption Study (2020 Update)

Posted: Sep 15, 2020

Over the course of the first three (3) months, customer preferences when it came to their bill paying option appeared to undergo a significant transformation that has continued up to the present day.

Curb&Go Cybersource – Remote Payments and Curbside Pick-up – Commerce In the New Economy

Posted: Aug 11, 2020

In this new era of commerce that has been shaped by the global response to Covid-19 merchants have been left little choice but to adapt to new ways of conducting business.

Remote Payments and Curbside Pick-up: The New Reality of Retail Commerce

Posted: Jul 27, 2020

The world-wide response to the COVID-19 pandemic largely shut down merchants’ brick-and-mortar retail businesses in an effort to keep people safe and healthy.

What is an IVR Payment?

Posted: Jun 23, 2020

An IVR payment is a type of financial transaction that occurs between a customer and a business or organization which has implemented an automated telephone payment system that enables payment for goods and services with the use of a credit card or electronic cheque (ACH) over the telephone.

Leveraging Authorize.Net CIM With DatatelPay-By-Phone When PCI Compliant “Payment Safe Rooms” Have Been Replaced With Work From Home Staff

Posted: Apr 15, 2020

Organizations today are looking for ways to reduce the scope of their call center's PCI footprint. Organizations that operate a call center or rely on staff to collect customers credit card information for storage and later use are going to great lengths to implement PCI compliant business processes.

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“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance
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