Most business leaders believe that buying cyber insurance means they will be protected when a breach happens, but the truth is more complicated. The City of Hamilton learned this the hard way recently when they file a $5 million claim after a cyberattack, only to have their insurer declining pay, pointing to a failure in login security.

The current Canada Post strike / operational disruption is not just a logistics headache, it's a systemic payments risk. Billings, remittances, cheques, vendor payments, statements, pensions, government remittances: many still rely on physical mail.

As a senior leader, you carry the responsibility when something goes wrong. Many executives assume cyber insurance is the safety net for breaches, compliance gaps, or missed controls. The reality? Insurers are scrutinizing claims more than ever.

Resilient Magecart campaign mimics payment pages in 17 languages, rotates attacker hosts, and perhaps most deviously, shows a fake verification code screen after stealing card details to keep victims feeling secure.

Organizations still relying on phone staff to collect credit card payments are assuming silent liabilities. Beyond compliance scope and operational inefficiency, this outdated model adds friction, risk, and audit exposure. Forward-looking leaders are modernizing phone payments using automation that removes people from the process entirely reducing cost, tightening controls, and creating a future-ready compliance posture.

Ontario hospitals are facing mounting financial and operational pressure. The Ontario Hospital Association’s 2024–25 Year-in-Review Report confirms what many leaders already know: Working capital is shrinking Patient billing is slow and fragmented Administrative burden is increasing Self-pay risk is growing Innovation is happening—but unevenly

What Patients and Billing Teams Are Saying and What It Means for Your Bottom Line. Medical clinics are quietly being squeezed by billing systems that no longer work at scale. And the consequences aren’t just operational, they’re financial, reputational, and regulatory. This Executive Advantage Report reveals what’s really happening inside clinics today, based on six months of market intelligence from both patients and service providers, collected across multiple channels.

Healthcare revenue cycle management (RCM) is the financial process that tracks patient care from the moment of initial contact through to final payment collection. In hospital settings, this process is more complex due to the higher patient volume, diverse services, and strict regulatory requirements. A well-structured RCM system ensures that hospitals are reimbursed accurately and on time for the care they provide.

For finance executives who must square relentless service-level targets with ever tighter labour budgets, IVR, based payment automation offers a rare convergence of rapid ROI, measurable CX lift, and lower regulatory exposure.

In the hierarchy of cyber risk, physical security rarely rises to the top. It’s assumed to be “handled” outsourced to building management, buried in facilities budgets, or ignored outright. After all, who would be bold enough or foolish enough to walk into a secured building and compromise a corporate network by hand?