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IVR Articles & Blogs

Cybersecurity

Ransomware Attacks Increase - Staying Ahead of the Curve

2019 ended with a rash of cyberattacks on businesses and organizations, and experts expect this activity to increase in 2020. Read what cybersecurity professionals are saying and recommending be done to combat this problem more effectively.

Posted: January 14, 2020


Security Experts Predict Ransomware Attacks on Health Care Organizations Will Increase in 2020

In 2019 it was on the upswing again and is poised to re-emerge as a major threat in 2020, with healthcare organizations being among the most vulnerable.

Posted: December 20, 2019


IIROC Mandatory Cyber Breach Reporting

IIROC announced that all investment dealers that are subject to their regulations are now obligated to report all cybersecurity incidents within three (3) days of its discovery

Posted: December 11, 2019


What Can We Learn from the Capital One Data Breach Affecting 106 Million Consumers and Businesses

Capital One confirmed that they were recently the victims of one of the largest thefts of banking information ever. 106 million people and small businesses in the U.S. and Canada had information from credit card applications

Posted: August 30, 2019


Payment Security

Have a Very Wary Holiday Season

This Is the Season to Be Extra Vigilant About Your Business's Payment Security

Posted: December 17, 2019


Employee Perpetrated Data Breach Compromises 2.7 Million Customer Records

Despite the best efforts of businesses to beef up their internet security, hacks, data breaches and cyber-attacks continue to be a serious threat to their customers' sensitive and confidential information, particularly their credit card data.

Posted: July 19, 2019


Data Breaches and Cyber-attacks Highlight the Need for Securing All Payment Channels

Despite the best efforts of businesses to beef up their internet security, hacks, data breaches and cyber-attacks continue to be a serious threat to their customers' sensitive and confidential information, particularly their credit card data.

Posted: June 19, 2019


IVR Payments

IVR Payments Customer Adoption Study

This study examines the results of the 1st 3 months of an IVR Payments/Pay-By-Phone solution adoption and the evolution of customers' bill paying habits when given a choice between an agent-assisted and self-service payment option.

Posted: September 11, 2019


Study: How Much is it Costing You to Process Payments Manually Over the Phone

A Study Demonstrates how IVR Payments (Pay-By-Phone) delivers substantial cost reduction to small and medium size businesses that are currently relying on employees to handle calls from customers wishing to pay their bills over the telephone.

Posted: February 26, 2019


How IVR Payments Can Save Your Organization Thousands Of Dollars A Year

Automated Pay-By-Phone Payments can address PCI compliance requirements, reduce work load by hundreds of hours and save organizations and businesses thousands of dollars a year.

Posted: March 02, 2018


Why 24/7 Payments By Phone Matter

Automated Pay-By-Phone (IVR Payments), can help businesses to meet the growing consumer expectation of 24/7 service, increase payment activity, reduce payment delays, and keep operational costs in check.

Posted: January 22, 2018


How Do IVR Payments Work? The Basics

IVR Payments (Interactive Voice Response) also know as Pay-By-Phone is a technology that allows customers to make payment for bills, fees, contributions over the telephone by interacting with an automated system.

Posted: January 18, 2018


Automation Replaces Agents to Meet PCI Compliance

City operated utility companies are replacing live agents with automation to meet PCI compliance requirements

Posted: June 20, 2017


PCI Compliance Can Lead To Hidden Cost Savings

Disguised in this maze of analysis, evaluations and decisions that managers must make, is the potential of exponential cost savings. With On-Demand Pay-By-Phone you can shift agent time to automation time

Posted: March 07, 2017


How Can IVR Help You With Your PCI Compliance

If your business is accepting credit cards as a form of payment for good and services over the telephone either collected by live agents or using an automated IVR you MUST be PCI Compliant

Posted: December 21, 2016


How Engaging Callers With The Right Information Can Increase the Payment Completion Rate

Getting a customer to pay a bill is not always an easy task. By following a few simple principles you can optimize your callers experience resulting higher customer satisfaction

Posted: September 09, 2016


Authorize.Net

How To Leverage Authorize.Net Webhooks with Datatel's IVR Payments / Pay-By-Phone xPress for Real-Time Payment Notifications and Business process automation

When you combine Datatel's Automated Pay-By-Phone xPress with Authorize.net's Webhooks you can optimize your accounting and operation processes so they are faster, simpler, and more efficient.

Posted: August 12, 2019


Payments

IVR Payments – How Having Multiple Payment Channels Makes Bill Payment Faster and Easier

A massive data breach recently was discovered at Desjardins, one of the largest federations of credit unions in North America. Information related to names, addresses, birth dates, social insurance numbers, email addresses and information about transaction habits of 2.7 million group members and 173,000 business customers were compromised. The data breach was perpetrated by an employee who since has been fired.

Posted: June 26, 2019


Customer Communications

TXT Messaging Adoption in Healthcare and Insurance IVR Payments

An in-depth analysis that focused on the healthcare and insurance industries. We looked specifically at the behavior of customers (Insurance) and patients (Healthcare) when making payments by phone (calling in to an Automated IVR Payments line) and when they were provided with the option to receive a confirmation of payment directly to their mobile phone via Text Messaging (SMS).

Posted: March 18, 2019


What Studies Are Saying About Engaging Your Customers

A recent study conducted by Datatel shows that clients across multiple industries offering IVR Payments experience a 65% SMS Text Payment receipt opt-in, and growing

Posted: December 01, 2016


IVR Payments Healthcare

How IVR Payment Technology and Automation Can Save Medical Practices Money and Improve Efficiency

IVR Payments by phone cost a fraction of what processing payments over the phone by live agents does and can operate 24/7/365. Various studies have demonstrated that approximately 30% or more of patients choose to make bill payments after hours when that option is available.

Posted: December 11, 2018


IVR Payment Technology Helps Medical Practices with HIPAA Security Requirements

Findings from a poll taken of 150 healthcare professionals responsible for HIPAA compliance at orga­nizations with fewer than 500 employees it was discovered that...

Posted: November 19, 2018


Healthcare Providers More Vulnerable Than Ever to Cyber Attacks – The Case for PCI Compliance Now

Healthcare providers have never been more vulnerable to data breaches and cyber attacks. Healthcare is the second largest industry in the U.S. and is even more vulnerable in the sense that not only is hacker meddling costly in terms of time and money, it can threaten lives as well.

Posted: October 26, 2018


Medical Practices Can Significantly Improve Security and Cut Costs with Automated Pay-By-Phone and Payment Reminders

Today more than ever it is important for your patients to know that their personal information is being protected. You can protect your patients credit card information by implementing automated Pay-By-Phone technology (IVR Payments) which removes your staff from handling sensitive information. This enables you to enhance your practice's level of security and help you achieve PCI compliance.

Posted: October 22, 2018


IVR Payments (Pay-By-Phone) For Medical Practices The Basics

Automated Pay-by-Phone provides patients with a way to make bill payment 24/7 over the phone. Medical practices can significantly reduce operational costs by shifting tasks from higher-cost staff to automation.

Posted: September 10, 2018


How Pay-By-Phone Can Help Healthcare Providers with PCI Compliance

The way healthcare providers take payment with credit cards is undergoing significant and continuous change as a result of the Payment Card Industry (PCI) security requirements, and the efforts of PCI Security Standard Council to secure credit card holder information.

Posted: July 05, 2017


Payment Reminders

Cash Flow Acceleration! Improve Invoice-to-Cash Collection with Data Driven Communications

By implementing algorithmic collections communication, businesses and organizations can help improve collections and reduce outstanding receivables, while maintaining positive customer relations. The end result is an optimized business financial performance

Posted: October 17, 2018


IVR Employee Tracking & Safety

Case Study: Employee Tracking & Safety - AHU

IVR Employee Tracking & Safety: reduced administrative costs associated with Employee Safety Tracking and Response processes by over 80%

Posted: September 06, 2016


IVR Business Applications

IVR For Facilities Management

How IVR can help large tenants and landlords to quickly respond and resolve facility problems in order to run their businesses efficiently and successfully.

Posted: May 08, 2016


IVR Customer Experience

How To Improve Your Customers Experience When Calling In To Your IVR.

How To Improve Your Customers Experience When Calling In To Your IVR.

Posted: October 21, 2015


IVR Surveys

Writing Your IVR Survey Script: Quick Tips

When translating your paper or web-based survey into an IVR-friendly script, try to re-write it as if you're the caller. What would keep you engaged and interested in continuing?

Posted: January 13, 2010


Selecting The Right Voice Talent For Your IVR Survey

Selecting Voice Talent for your IVR survey is a key consideration, as she/he will be representing your company; she/he is your spokesperson.

Posted: November 27, 2009


Your IVR Survey Project - How You Can Get More People To Participate

If you are running a survey using IVR, or planning on doing so, here are a few things you can be doing to increase the number of people who want to participate in your IVR survey

Posted: September 09, 2009