How to Optimize Your IVR Payment System for Customer Experience & Efficiency
Your goal should be to make sure that your IVR Payment solution is designed so as to ensure a user-friendly experience. Here are some key design considerations to look for in a successful IVR Payments solution.
Posted: November 30, 2022
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Why Offering 24/7 Payments By Phone Matters
Automated Pay-By-Phone (IVR Payments), can help businesses to meet the growing consumer expectation of 24/7 availability, increase payment activity, reduce payment delays, and keep operational costs in check.
Posted: June 10, 2022
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Why Is Having an IVR Payment System Good for Business?
IVR Payment solutions offer business tangible benefits which are multi-fold including: Getting Paid Faster, Increased Payment Security and PCI Compliance, Improved Customer Convenience, Improved Customer Engagement, Lower Operational and Staffing Costs
Posted: January 17, 2022
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The Importance Of Phone Payment Automation For Business Improvement and Cash-Flow Acceleration
It's becoming increasingly apparent throughout the pandemic that automating processes significantly helps a company's efficiency, resiliency, and security. Moreover, it also helps the bottom line, as automating payment processes improves a company's financial operations in the form of improved receivables with fewer late or missed payments as well as being a more cost-effective way of meeting Payment Card Industry (PCI) security requirements.
Posted: December 10, 2021
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IVR Payments 101
IVR Payments Explained. A complete resource to address all of your IVR Payment questions. What are IVR Payments? How do IVR Payments Work? What Types of IVR Payment Service are there?
Posted: November 25, 2021
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How GutterMaid automated phone payments
Learn how GutterMaid was able to easily deploy secure and PCI-compliant automated IVR Payments to replace their old process of staff accepting their customer's credit card info.
Posted: August 12, 2021
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How Do IVR Payments Work For Call Centers?
Interactive Voice Response (IVR) payments offers call centers a way to improve their operations, strengthen their card data security and achieve PCI compliance by automating the low-touch transactional work of accepting credit card payments by phone.
Posted: July 14, 2021
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IVR Payments Customer Adoption Study (2020 Update)
The Datatel IVR Payments Customer Adoption Study looks at how customers bill payment behavior evolved over the course of a year when presented with the option to make payments by phone interacting with an automated customer self-service option or by speaking with a live person.
Posted: September 15, 2020
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What is an IVR Payment?
In this article we answer the question of what is the meaning of IVR Payments
Posted: June 23, 2020
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How IVR Payment Solutions Can Help Relieve The Stress on Staffing and Business Operations
It became evident to businesses and organization during the COVID-19 Pandemic how important it was to have a resilient payment acceptance strategy.
Posted: March 30, 2020
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Study: How Much is it Costing You to Process Payments Manually Over the Phone
A Study Demonstrates how IVR Payments (Pay-By-Phone) delivers substantial cost reduction to small and medium size businesses that are currently relying on employees to handle calls from customers wishing to pay their bills over the telephone.
Posted: February 26, 2019
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How IVR Payments Can Save Your Organization Thousands Of Dollars A Year
Automated Pay-By-Phone Payments can address PCI compliance requirements, reduce work load by hundreds of hours and save organizations and businesses thousands of dollars a year.
Posted: March 02, 2018
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How Do IVR Payments Work? The Basics
IVR Payments (Interactive Voice Response) also know as Pay-By-Phone is a technology that allows customers to make payment for bills, fees, contributions over the telephone by interacting with an automated system.
Posted: January 18, 2018
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Automation Replaces Agents to Meet PCI Compliance
City operated utility companies are replacing live agents with automation to meet PCI compliance requirements
Posted: June 20, 2017
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PCI Compliance Can Lead To Hidden Cost Savings
Disguised in this maze of analysis, evaluations and decisions that managers must make, is the potential of exponential cost savings. With On-Demand Pay-By-Phone you can shift agent time to automation time
Posted: March 07, 2017
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How Can IVR Help You With Your PCI Compliance
If your business is accepting credit cards as a form of payment for good and services over the telephone either collected by live agents or using an automated IVR you MUST be PCI Compliant
Posted: December 21, 2016
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How Engaging Callers With The Right Information Can Increase the Payment Completion Rate
Getting a customer to pay a bill is not always an easy task. By following a few simple principles you can optimize your callers experience resulting higher customer satisfaction
Posted: September 09, 2016
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