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IVR Articles & Blogs

IVR Payments

IVR Payments - What Studies Are Saying About Engaging Your Customers

A recent study conducted by Datatel shows that clients across multiple industries offering IVR Payments experience a 65% SMS Text Payment receipt opt-in, and growing

Posted: December 01, 2016


IVR Payments – How Engaging Callers With The Right Information Can Increase the Payment Completion Rate

Getting a customer to pay a bill is not always an easy task. By following a few simple principles you can optimize your callers experience resulting higher customer satisfaction

Posted: September 09, 2016


IVR Employee Tracking & Safety

Case Study: Employee Tracking & Safety - AHU

IVR Employee Tracking & Safety: reduced administrative costs associated with Employee Safety Tracking and Response processes by over 80%

Posted: September 06, 2016


IVR Business Applications

IVR For Facilities Management

How IVR can help large tenants and landlords to quickly respond and resolve facility problems in order to run their businesses efficiently and successfully.

Posted: May 08, 2016


IVR Customer Experience

How To Improve Your Customers Experience When Calling In To Your IVR.

How To Improve Your Customers Experience When Calling In To Your IVR.

Posted: October 21, 2015


IVR Surveys

Writing Your IVR Survey Script: Quick Tips

When translating your paper or web-based survey into an IVR-friendly script, try to re-write it as if you're the caller. What would keep you engaged and interested in continuing?

Posted: January 13, 2010


Selecting The Right Voice Talent For Your IVR Survey

Selecting Voice Talent for your IVR survey is a key consideration, as she/he will be representing your company; she/he is your spokesperson.

Posted: November 27, 2009


Your IVR Survey Project - How You Can Get More People To Participate

If you are running a survey using IVR, or planning on doing so, here are a few things you can be doing to increase the number of people who want to participate in your IVR survey

Posted: September 09, 2009