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IVR Articles & Blogs

IVR Payments

Why 24/7 Payments By Phone Matter

Automated Pay-By-Phone (IVR Payments), can help businesses to meet the growing consumer expectation of 24/7 service, increase payment activity, reduce payment delays, and keep operational costs in check.

Posted: January 22, 2018

IVR Payments The Basics

IVR Payments (Interactive Voice Response) also know as Pay-By-Phone is a technology that allows customers to make payment for bills, fees, contributions over the telephone by interacting with an automated system.

Posted: January 18, 2018

Automation Replaces Agents to Meet PCI Compliance

City operated utility companies are replacing live agents with automation to meet PCI compliance requirements

Posted: June 20, 2017

PCI Compliance Can Lead To Hidden Cost Savings

Disguised in this maze of analysis, evaluations and decisions that managers must make, is the potential of exponential cost savings. With On-Demand Pay-By-Phone you can shift agent time to automation time

Posted: March 07, 2017

How Can IVR Help You With Your PCI Compliance

If your business is accepting credit cards as a form of payment for good and services over the telephone either collected by live agents or using an automated IVR you MUST be PCI Compliant

Posted: December 21, 2016

What Studies Are Saying About Engaging Your Customers

A recent study conducted by Datatel shows that clients across multiple industries offering IVR Payments experience a 65% SMS Text Payment receipt opt-in, and growing

Posted: December 01, 2016

How Engaging Callers With The Right Information Can Increase the Payment Completion Rate

Getting a customer to pay a bill is not always an easy task. By following a few simple principles you can optimize your callers experience resulting higher customer satisfaction

Posted: September 09, 2016


How Pay-By-Phone Can Help Healthcare Providers with PCI Compliance

The way healthcare providers take payment with credit cards is undergoing significant and continuous change as a result of the Payment Card Industry (PCI) security requirements, and the efforts of PCI Security Standard Council to secure credit card holder information.

Posted: July 05, 2017

IVR Employee Tracking & Safety

Case Study: Employee Tracking & Safety - AHU

IVR Employee Tracking & Safety: reduced administrative costs associated with Employee Safety Tracking and Response processes by over 80%

Posted: September 06, 2016

IVR Business Applications

IVR For Facilities Management

How IVR can help large tenants and landlords to quickly respond and resolve facility problems in order to run their businesses efficiently and successfully.

Posted: May 08, 2016

IVR Customer Experience

How To Improve Your Customers Experience When Calling In To Your IVR.

How To Improve Your Customers Experience When Calling In To Your IVR.

Posted: October 21, 2015

IVR Surveys

Writing Your IVR Survey Script: Quick Tips

When translating your paper or web-based survey into an IVR-friendly script, try to re-write it as if you're the caller. What would keep you engaged and interested in continuing?

Posted: January 13, 2010

Selecting The Right Voice Talent For Your IVR Survey

Selecting Voice Talent for your IVR survey is a key consideration, as she/he will be representing your company; she/he is your spokesperson.

Posted: November 27, 2009

Your IVR Survey Project - How You Can Get More People To Participate

If you are running a survey using IVR, or planning on doing so, here are a few things you can be doing to increase the number of people who want to participate in your IVR survey

Posted: September 09, 2009