PCI

Reducing PCI scope isn’t just a compliance checkbox it’s a strategic advantage. Every organization that accepts credit card payments must contend with Payment Security and PCI Compliance.

You don’t need to be in the cybersecurity or payment industry to know this is wildly irresponsible. For most people, this would immediately raise red flags or cause them to hang up the phone altogether. But here’s the thing: some patients will follow these instructions.

Recent attack exploits unprotected, non-sensitive webpages to deploy customized fake payment form per site

When Convenience Undermines Secuity: An Experience with a very well-known Telecoms Payment Process

If you're still relying on staff to take payments over the phone manually, it's worth asking: Is this really the most secure, efficient, or cost-effective method available?

Businesses accepting payments over the phone need a system that is secure, efficient, and easy for customers to use. Interactive Voice Response (IVR) payment solutions provide a reliable way to automate transactions while reducing security risks and ensuring compliance with Payment Card Industry (PCI) requirements. Whether an organization is implementing IVR Payments for the first time or looking to replace manual processing, IVR Payment technology offers options that fit a variety of needs.

When it comes to securing payment card information, defining the PCI (Payment Card Industry) compliance scope is the first and most crucial step. Any organization that accepts credit cards must adhere to PCI guidelines, but ensuring compliance starts with understanding which people, systems, and processes interact with credit card data. In a recent podcast discussion between Bernard Crespi of Datatel Payment Technologies and Steve Porter, CEO of Secured Net, key insights were shared on defining PCI scope, avoiding scope creep, and optimizing compliance efforts.

Handling credit card payments over the phone is a vital function of many businesses. As a customer service manager, you play a key role in ensuring these transactions are secure, efficient, and compliant with industry standards. One critical aspect you can’t overlook is PCI Compliance.

Understanding your PCI scope provides you the foundation for a clear and actionable path forward. It helps you identify the specific systems, processes, and people involved in handling cardholder data, ensuring that no critical areas are overlooked. This foundational understanding not only shapes your compliance strategy but also equips your organization to minimize risks, allocate resources effectively, and build robust security policies tailored to your unique operations.

Thousands of credit cards stolen in Green Bay Packers store breach: American football team Green Bay Packers recently notified fans of a cybersecurity breach involving their official online store, Packers Pro Shop. In October 2024, malicious actors hacked the website, embedding a card skimmer script designed to steal sensitive customer information, including payment details.