For finance executives who must square relentless service-level targets with ever tighter labour budgets, IVR, based payment automation offers a rare convergence of rapid ROI, measurable CX lift, and lower regulatory exposure.
When people hear the term call deflection, it often raises eyebrows. It can sound like you're avoiding customers, not exactly the image any CX leader wants to project. But call deflection, when used intentionally and intelligently, is not about dodging responsibility. It’s about optimizing the customer experience and empowering your team. One of the most effective, and overlooked, ways to do this is through IVR Payments.
Reduce risk, save time, and stay compliant. Discover how IVR payments remove your team from handling card data, cutting PCI scope, and simplifying operations. There’s a better option: IVR (Interactive Voice Response) Payments.
If you're still relying on staff to take payments over the phone manually, it's worth asking: Is this really the most secure, efficient, or cost-effective method available?
Datatel’s CryptoIVR™ IVR payments solution offers an automated and secure way for your business to handle Phone Payments, reduce your PCI scope, and enhance your customers’ card data security. When combined with the power of Guidewire, your Insurance Company will achieve rapid implementation and immediate operational benefits, making for a powerful billing platform combination.
Businesses accepting payments over the phone need a system that is secure, efficient, and easy for customers to use. Interactive Voice Response (IVR) payment solutions provide a reliable way to automate transactions while reducing security risks and ensuring compliance with Payment Card Industry (PCI) requirements. Whether an organization is implementing IVR Payments for the first time or looking to replace manual processing, IVR Payment technology offers options that fit a variety of needs.
Handling credit card payments over the phone is a vital function of many businesses. As a customer service manager, you play a key role in ensuring these transactions are secure, efficient, and compliant with industry standards. One critical aspect you can’t overlook is PCI Compliance.
For many organizations, handling payments over the phone is just part of the process. Patients and customers call in, provide their credit card details, and staff manually enter the information. On the surface, it seems like a routine task. But when you look closer, it becomes clear that this approach is creating unnecessary costs, inefficiencies, and security risks.
For rural broadband providers, the stakes are even higher. These companies aren’t just businesses—they’re part of the community. But when disconnect notices go out, staff get overwhelmed, call centers are slammed, and tensions rise. That’s where Datatel’s 24/7 IVR Phone payment solution comes in.
Today, businesses that accept payments over the phone are looking for ways to minimize risk, enhance efficiency, reduce costs, and improve customer experience. While real-time integrations are often considered the ideal solution for automating these payment processes, not all organizations have the resources or readiness to implement such systems. For these situations, stand-alone IVR Payments systems combined with batching data exchange provide a practical path to modernizing payment systems, future-proofing operations, and significantly reducing the risks associated with handling payments manually over the phone.