Study Shows Drastic Increase in Adoption of TXT Messaging in the Payment Customer Experience Among Healthcare and Insurance Customers using IVR Payments

Mar 19, 2019

Datatel Communications Inc., a leader in IVR Payments / Pay-By-Phone automation, releases data from a new study focusing on understanding the behavior of customers who pay bills using automated IVR Payment technology (Pay-By-Phone) and are providing customers with the option to receive a confirmation of payment directly to their mobile phone via Text Messaging (SMS).

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