Datatel’s New IVR Payments Module Offers Multiple Merchant Accounts On A Single Payment Application

Miami, Florida / Toronto, Ontario (March 16, 2021)

Datatel Communications Inc. / Datatel Inc. in Canada, a leader in IVR Payments and Payment Technology for over 20 years announced the release of a new CryptoIVR™ module to support multiple merchant accounts from one single IVR Payment application. Business can route payments to multiple merchant accounts on demand based on each unique caller profile.

Datatel’s modular IVR Payments as a Service enables businesses of all sizes to remove live agents and business systems from handling sensitive credit card information, critical to achieving PCI compliance as well as providing customers with an effortless and secure way to make a payment or register their credit card 24/7 by phone.

Datatel’s CryptoIVR™ Multi-Merchant Account module enables businesses who run multiple business units to consolidate all phone payment activity under one application while payments can be routed dynamically to different merchant accounts.

As a bring your own processor solution, CryptoIVR™ provides merchants the flexibility to deploy cutting-edge IVR Payments technology, while maintaining their existing payment processor and banking relationships.

Companies who run multiple lines of business can deploy one centralized Datatel IVR Payments as a Service application servicing all of these, each with its own merchant account and settling payments to its own bank accounts.

Insurance companies, healthcare providers – as well as many other types of businesses that have the unique requirement to manage separate banking relationships while providing customers a seamless payment experience – are able to leverage Datatel’s CryptoIVR™ Multi-Merchant Account module without the need to invest in extensive customizations, deploying separate applications one for each business unit or implementing cumbersome banking reconciliation processes.

Datatel’s modular IVR Payments approach provides businesses the flexibility to choose and configure modules which meet their unique business and budget requirements.

The Multi-Merchant Account module is available in Datatel’s CryptoIVR™ PRO edition and supports a wide range of leading payment gateways and payment processors.

About Datatel

Twenty-four years ago, we launched Datatel with the vision to deliver innovative payment software, and secure IVR communication solutions to help our clients become more agile, profitable, secure, and successful.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation, we have arrived at a service delivery model that guarantees our customers’ satisfaction

We’re Here to Help

What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance