Datatel Unveils Innovative Professional Services to Help Businesses With Payment Digital Transformation

Miami, Florida / Toronto, Canada (June 28, 2022)

Toronto, Ontario (June 28, 2022) – Datatel, a leader in IVR Payments and Payment Technology for over 20 years today announced its Community Social Impact Mission.

For more than two decades Datatel’s vision has been to focus on delivering innovative payment software and secure IVR communication solutions as a service that helps our clients become more agile, profitable, secure, and successful. We also bring this same level of focus and commitment when it comes to contributing to the community where we live and work.

We believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come. Datatel is partnering with Covenant House, whose mission calls to serve children and youth on the street and to protect and safeguard all children and youth…with absolute respect and unconditional love This is our way of both giving back to the community today as well as helping to secure a better tomorrow.

Covenant House is the largest agency in Canada serving youth who are homeless, trafficked or at risk.

As a leader in the sector, Covenant House advocates so that all youth can have lives free from homelessness and trafficking.

Every day, youth across Canada struggle with homelessness and sex trafficking.

  • 20 per cent of Canada’s homeless population consists of young people between the ages of 13 to 24
  • At least 6,000 young people experience homelessness every night.
  • As many as 40,000 young people in Canada experience homelessness every year
  • Over 50 per cent of homeless youth indicated that abuse at home contributed to their homelessness
  • 17 years old is the average age for victims of sex trafficking
  • 55 per cent of victims are recruited into sex trafficking by someone they know

“When our team brought up the idea of getting involved with the community Covenant House was chosen because of its impact on the lives of children and youths. As parents and members of the community our team felt this is where we could collectively make the most impact. And we as a company want to support our staff in making a contribution to the community and what they are most passionate about” said Barnard Crespi, Datatel’s Co-CEO. “We are not only making a financial contribution, but we are supporting our staff to work towards what they are so passionate about”

About Datatel

Twenty-seven years ago, we launched Datatel with the vision to deliver innovative payment software, and secure IVR communication solutions to help our clients become more agile, profitable, secure, and successful.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation, we have arrived at a service delivery model that guarantees our customers’ satisfaction

We’re Here to Help

What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance