Datatel Releases GutterMaid Customer Case Study Demonstrating the Advantages for IVR Payments to Small Businesses

Miami, Florida (08/24/2021) – Datatel Communications Inc. and Datatel Inc (in Canada), a leader in IVR Payments and Payment Technology for over 20 years today announced the release of its most recent customer case study focusing on GutterMaid, a small home-owner maintenance business and their efforts to replace their long tim practice of staff accepting credit card payments over the phone in favor of automated PCI compliant IVR Payments.

Like so many small businesses during the global pandemic, GutterMaid – a Maryland and Northern Virginia based gutter cleaning service – has had new challenges to cope with and adjust to, in addition to continuing to seek new revenue opportunities, oversee the day-to-day activities of staff, and collect from customers. It was the inefficiencies associated with that last activity that led them to investigate the advantages of an automated IVR Payments solution.

Prior to GutterMaid’s IVR Payments implementation, all their phone payments were accepted and processed by live staff. Due to high business volumes this often took up valuable administrative resources that often were needed or could have been better used elsewhere. In addition, the practice of live staff taking down customers’ credit card information raised worries regarding PCI compliance and that the security of that information could be compromised.

Since its implementation, GutterMaid’s adoption of an automated IVR Payments solution from Datatel has resulted in a more efficient payment collection process, improved allocation of resources, a better work-life balance for its owner and employees, and a more secure payment environment. All this while still offering their customers an easy and convenient way to pay their bills over the phone 24/7.

The IVR Payment system saved us a lot of phone time, and I can confidently say that it has allowed for more family time for my staff. We still deal with collections, but this has enabled us to completely remove ourselves from the process of taking payments said Jesse Whitehurst GutterMaid’s owner.

To read the entire Case Study please go to:

About Datatel

Twenty-four years ago, we launched Datatel with the vision to deliver innovative payment software, and secure IVR communication solutions to help our clients become more agile, profitable, secure, and successful.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation, we have arrived at a service delivery model that guarantees our customers’ satisfaction

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What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance