Healthcare IVR Surveys

Patient Satisfaction Surveys, Post-Procedure Surveys

Datatel provides you all the services that you require for a successful Healthcare IVR Survey project execution.

  • Application Planning & Project Management
  • Development & Implementation
  • Hosting
  • Dedicated Application Support
  • Data Hosting and Management Services.

Datatel has spent years working with organizations to execute 100’s of Healthcare IVR survey projects.

You can count on us to support you every step of the way! Our refined service delivery process guarantees that your Healthcare IVR survey project will be successfully executed.


Datatel supports the widest range of IVR Survey features, including:

  • Any number of question formats: Yes/No, Multiple Choice, All that apply, Ranges
  • Built in Branching Logic: Sophisticated multi-level branching and question presentation
  • Extraction Questions: Dynamic questions based on answers to previous questions
  • Participant Verification: Supports multiple participant verification methods
  • Participation Rewards: Supports Instant Win, Sweepstakes, fixed participation reward as well as other reward systems
  • Randomization of Questions: Randomize the presentation of questions
  • Randomization of Answers: Randomize answer choices to prevent bias
  • Real-time scoring

Reporting & Data Delivery Options

  • All data and reports are available in real-time via web-based portal.
  • Real-time data exchange with clients database, using HTTP and XML protocols
  • Real-time data extraction (SCV, Excel)
  • Data hosting services
  • Custom Web Reporting

Dedicated Support

We understand how important it is to have a partner you can count on, That’s why we’re there for you every step of the way! Our professional services and support team are ready to serve you when you need it.

  • Dedicated Account Management/Support Team
  • 24/7 Program Monitoring
  • Professional Support Team
  • Real-time Program Administration and Monitoring

You can find out now how to successfully execute your IVR Employee survey project by calling our IVR Survey Rapid Response Team

(800) 831-6660

You can also download a free copy of
“The Complete Guide To Successfully Executing Your IVR Survey Project”

We’re Here to Help

What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance