Miami, FL / Toronto, ON (March 3, 2026)
Datatel, a leader in IVR Payments and secure payment automation, today announced the release of the 2026 edition of “IVR Payments Simplified. A Practical Guide to Secure, Scalable Phone Payments.” The guide addresses one of the most persistent gaps in payment modernization: manual phone payment processes that depend on human behaviour as a primary control. While organizations have invested in online and mobile payment experiences, many still rely on staff to collect card data verbally. According to the guide, this creates variability, audit complexity, and unnecessary PCI exposure. The new edition reframes IVR Payments as a structural control mechanism rather than a convenience feature. The guide is available at HERE.
Inside, readers will find:
- Clear comparison of manual versus IVR control models
- Self-service and agent-assisted deployment strategies
- Account lookup and balance presentment decisions
- Integration options including API and batch approaches
- Gateway considerations that impact tokenization and routing
- Adoption expectations and behavioral patterns
- Risk-based success metrics
The guide explains how properly designed IVR Payment journeys remove employees from card data flows entirely. Card numbers are entered only by customers and processed directly by the payment gateway. Call recordings never capture sensitive information. Payment flows are deterministic and auditable.
“Organizations are recognizing that pause-and-resume recording is no longer a defensible safeguard,” said Barnard Crespi. “Modern compliance expectations demand system-enforced controls.”
The 2026 IVR Payments Simplified guide is available for download.
About Datatel
Working For Your Success!
At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.
As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.
Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.
Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.
At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come
Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
