IVR Payments Simplified

A Complete Guide for a Successful
IVR Payments Implementation

Dear Valued Reader,

Our goal at Datatel is to help you create a fantastic caller payment experience for your customers. To do that we have created this guide to help you get your IVR Payments (Automated Pay-By-Phone) off the ground quickly and smoothly.

We know that setting up a IVR Payments isn’t always straightforward, so we have gone ahead and created this guide to help through the decision making process and help you avoid all the common mistakes often encountered during an IVR implementation.

Included in this guide you will find:

  • IVR Payments – The Basics
  • Examples of Types of Implementations
  • Identifying Your Needs – questions that will help you have a successful implementation.
  • Pay-By-Phone Simplified: An overview of the key elements
First Name
Last Name

We hope that this guide is able to help clarify the process of setting up your IVR Payments. If you have any additional questions or would like to explore the full range of features for your IVR Payments, please Contact Us.

To Your Success,
The Datatel Customer Success Team
Telephone: 800 831 6660

We’re Here to Help

What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance