News Release
Toronto, Canada (July 21, 2010)
Datatel Inc., a leader in hosted Interactive Voice Response (IVR) solutions, announced today it has partnered with Moneris Solutions, Canada’s largest payment processor, to deliver telephone-based secure payment solutions to businesses and organizations that accept electronic payments over the phone.
Datatel has integrated Moneris Solutions’ services with its Hosted IVR Telephone Payment Gateway solution, providing organizations with a safe, convenient and affordable way to accept credit cards and other electronic payments over the phone, any time day or night. In addition, the joint solution is fully compliant with the Payment Card Industry’s (PCI) stringent security standards.
This partnership represents our continued commitment to deliver innovative, PCI compliant payment solutions to businesses across North America
, said David Ades, Senior Vice President, Sales and Marketing, Moneris Solutions. We’re very pleased that, together with Datatel, we can offer call center operators a convenient, cost-effective payment processing solution that is fully PCI compliant.
We are excited to be working with Moneris, one of North America’s leading payment processors, to remove the barriers that have prevented organizations from cost-effectively implementing PCI compliant self-service payments by phone
, said Barnard Crespi, CEO of Datatel.
Because Datatel’s PCI Ready Telephone Payment Gateway is a hosted solution, implementation does not require special hardware or software licenses, or customized development. Furthermore, Datatel maintains the telecommunications hardware and infrastructure, reducing expenses and ensuring rapid and worry-free implementation.
About Moneris Solutions
As one of North America’s largest providers of payment processing solutions, Moneris offers credit, debit, wireless and online payment services for merchants in virtually every industry segment and processes more than three billion transactions annually. Through its Ernex division, Moneris offers electronic loyalty and stored-value gift card programs. With more than 350,000 merchant locations, Moneris provides the hardware, software and systems needed to improve business efficiency and manage payments. For more information, please visit www.moneris.com.
About Datatel Inc.
Datatel helps business and organizations automate the processing of credit card payments for products and services over the telephone 24/7, while meeting the Payment Card Industry (PCI) security requirements. Datatel’s IVR services are employed by business and service providers to automate a wide range of customer interactions over the telephone. Datatel’s IVR success comes from over 26 years of research, development and continuous improvement in delivering IVR service models that provide organizations with reliability, flexibility and security. For additional information, please visit www.datatel-systems.com.
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“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
