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The insurance provider manages a diverse portfolio that includes auto, home, commercial, and specialty insurance products. Each line of business operated under its own Authorize.Net merchant account, yet all inbound payment calls were routed through a single phone number. This structure introduced operational complexity, reliance on manual processes, and increased PCI exposure within the call center

Datatel’s latest Insights Report, The Shift to Self Service and Automation: What Drives IVR Payment Adoption , presents multi- month real world usage data and a dual case study showing how one organization migrated from 98 percent agent assisted phone payments to 100 percent IVR Self Service in under 12 months.

PCI Scope Wizard Self-Help makes it simple: in just 15 minutes, users can map where card data touches their systems, people, and processes and instantly see which PCI Self-Assessment Questionnaires (SAQs) apply to them.

Datatel Inc./Datatel Communications Inc. is proud to announce that its Co-CEO, Barnard Crespi, will participate once again in the 2025 Covenant House Toronto Executive Sleep Out on November 20, 2025, joining business and community leaders in sleeping outdoors for one night to raise awareness and critical funds for homeless youth and survivors of sex trafficking

The playbook offers finance, operations, and customer service leaders across Canada a concise framework to assess risk, maintain billing continuity, and strengthen customer communication in the event of postal delays or disruptions.

Datatel releases insights from the 2025 OHA Report, outlining key strategies for improving hospital billing, collections, and financial performance.

The Current State of Patient Billing in U.S. Medical Clinics is part of Datatel’s Executive Advantage series, designed to give leaders fast access to frontline insights and emerging patterns in payment, compliance, and operational risk.

Datatel, a leader in payment technology and PCI compliant payment solutions, has launched a streamlined token migration service that helps businesses move their saved card data to Authorize.net in just 3–4 weeks, with minimal effort from internal teams.

Datatel is pleased to announce the successful renewal of its Payment Card Industry Data Security Standard (PCI DSS) Level 1 Service Provider certification - the highest level of PCI compliance for service providers.

A new integration with Paymentus, a premier electronic billing and payment platform. This collaboration enables businesses using Paymentus to leverage Datatel’s advanced CryptoIVR™ technology, offering customers a secure, automated, and 24/7 pay-by-phone experience.