New Datatel Insights Report Reveals What Really Drives Customer Adoption of IVR Payments and Self Service Automation
Datatel’s latest Insights Report, The Shift to Self Service and Automation: What Drives IVR Payment Adoption , presents multi- month real world usage data and a dual case study showing how one organization migrated from 98 percent agent assisted phone payments to 100 percent IVR Self Service in under 12 months.