Miami, FL / Toronto, ON (April 1, 2026)
Datatel, a leader in IVR Payments and secure payment automation, today announced the launch of its Phone Payment Resilience Snapshot a rapid self-assessment tool, designed to help organizations identify hidden cost exposure and PCI risk within their phone payment processes, all in under 3 minutes
Across industries, organizations continue to rely heavily on phone-based payment collection while facing increasing pressure to improve compliance, reduce operational costs, and maintain service levels during peak demand. In many cases, these payment processes have evolved over time without a clear understanding of how they function as a system.
The result is often fragmented payment flows, reliance on manual processes, and limited visibility into risk and performance.
The Phone Payment Resilience Snapshot addresses this gap by providing a structured, three-minute assessment that helps organizations evaluate how payments actually move through their business.
The tool enables organizations to:
- Assess dependency on live agents for payment collection
- Identify areas where PCI scope may be unnecessarily expanded
- Understand cost drivers associated with manual payment handling
- Evaluate how payment processes perform under high call volumes
“Most organizations don’t have a payment problem. They have a payment design problem,” says Datatel Co-CEO Barnard Crespi. “What we consistently see is a lack of visibility into how payments operate across channels. This snapshot gives leadership a fast, practical way to identify risk, understand cost, and begin improving how phone payments are structured.”
The assessment requires no technical preparation and delivers immediate insights into key areas such as cost per payment, channel distribution, and operational resilience. It is designed for finance leaders, customer experience leaders, compliance teams, and operations executives who are responsible for balancing cost, risk, and customer experience.
As part of the assessment, users also receive complimentary access to Datatel’s PCI Scope Wizard, which provides deeper analysis into PCI reporting requirements while offering opportunities to reduce compliance scope through automation.
The Phone Payment Resilience Snapshot is available for free HERE (https://insights.datatel-systems.com/ResilienceSnapshot)
About Datatel
Datatel is a payment technology and advisory company that helps organizations modernize how they securely accept and manage payments. For more than 25 years, Datatel has specialized in secure payment infrastructure, IVR payment technology, and PCI compliance advisory services that reduce the risks associated with handling payment card data. As more organizations introduce AI technologies into customer interactions, Datatel helps ensure payment transactions remain isolated, secure, and compliant by protecting Voice AI and other automated systems from directly handling sensitive cardholder data. Datatel’s solutions are used by healthcare providers, utilities, financial services organizations, and government agencies across North America.
We’re Here to Help.
Call 1 800 831 6660 or
What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”
