The Next Generation of IVR Payment Security
Datatel’s exclusive IVR Payment solution, CryptoIVR™ PRO, incorporates Embedded PCI Compliance as an integral feature. This innovative approach seamlessly integrates PCI compliance directly into your IVR Payment process, eliminating the need for separate compliance processes and delivering secure, hassle-free payment processing.
What Sets Embedded PCI Compliance Apart?
Traditional payment solutions typically require businesses to manage PCI compliance separately for each payment channel, adding unnecessary complexity, cost, and time. Datatel’s Embedded PCI Compliance simplifies this process by integrating PCI requirements directly into the CryptoIVR™ PRO platform.
But it doesn’t stop there—our solution extends beyond just phone payments. With CryptoIVR™ PRO with Embedded PCI Compliance, you can easily address PCI requirements across ALL your payment channels—whether it’s online, in-person, or IVR Payments. This unified approach ensures compliance is managed with each channel, significantly reducing the workload while providing robust protection for your business and your customers.
By centralizing PCI compliance, we help you streamline processes, lower costs, and focus on what truly matters: growing your business.
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Comprehensive Compliance Management Made Easy with PCI Navigator
With the building of PCI Navigator into CryptoIVR™ PRO, we offer a complete compliance pathway that ensures secure payment channels beyond just phone-based transactions. Here’s how our solution supports your compliance needs:
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Understand Your PCI Scope
Quickly identify the PCI requirements relevant to your business, helping you focus on what matters most while reducing the complexity of compliance obligations.
- Guided Support for Self-Assessment Questionnaires (SAQs)
Streamline your SAQ process with tailored guidance from our experts, making it faster and simpler to complete your assessments accurately.
- Integrated Policy Management
Simplify the creation and ongoing maintenance of security policies to align with PCI standards, ensuring continuous compliance.
- Comprehensive Support & Consultation
Receive personalized support from PCI Professionals, including email and phone consultations to guide you through compliance challenges.
Flexible and Scalable IVR Payment Processing Tailored to Your Needs
- Configurable Payment Modules
Choose from self-serve, agent assist, or transfer automation options to align with your business model, delivering flexibility and enhancing the customer experience.
- Customizable Payment Options
Process a variety of payments including credit cards, ACH, pre-auth, tokenization, service fees, and Multi-MID processing. Tailor these options to fit your specific operational requirements.
- Dynamic Payment Presentations
Present callers with payment options such as Total Amount Due, Past Due Amounts, or Minimum Amount Due. Configure acceptance for full, partial, or variable payments, including handling for overpayments or cash-only accounts.
Enhanced Customer Experience
- Professional Voice Messaging
Elevate your brand with clear, professional voice prompts recorded by expert talent, ensuring every interaction aligns with your brand identity.
- Effortless Data Exchange
Seamlessly connect with your internal systems using real-time APIs or batch data exchanges, ensuring efficient data flow and reducing manual work.
- Automated SMS Receipts
Provide instant payment confirmations via text, increasing customer satisfaction and reducing the need for follow-up inquiries.
Why Choose Us as your Partner?
- Built-In Security
As a PCI Associate Participating Organization and PCI Level 1 Service Provider, we ensure compliance with the latest standards, protecting every transaction with the highest levels of security.
- Effortless Implementation & Ongoing Support
Benefit from hands-on guidance during setup and beyond. Our dedicated customer success managers, combined with 24/7 technical support, streamline your compliance journey, ensuring reliable service every step of the way.
- Simplifying Your PCI Compliance: A One-Stop Shop
With Datatel, you get a single, comprehensive solution for all your payment channels. Our Embedded PCI Compliance not only secures your IVR payments but also supports compliance across online, in-person, and other payment methods. This integrated approach saves you time, reduces costs, and simplifies the PCI compliance process.
- Personalized Onboarding and Consultation
We begin with a consultation that is tailored to fully understand your business needs, enabling us to create a compliance strategy that aligns perfectly with your goals. This personalized approach ensures maximum effectiveness and ease of implementation.
- Scalable Solutions for Growing Businesses
Our solutions are built to grow alongside your business. Whether you operate a single site or manage multiple locations, our scalable offerings adapt as your payment channels expand, providing support across all your operations.
Focus on what matters most—running and growing your business—while Datatel handles the complexity of PCI compliance. With CryptoIVR™ PRO and Embedded PCI Compliance, you get the best of both worlds: secure, scalable payment acceptance backed by a comprehensive compliance framework.
Ready to Elevate Your IVR Payments? Datatel Is Your Partner in Secure and Efficient IVR Payments – Call Us: 800-831-6660
Feature Rich to Meet Your Needs
CONFIGURABLE
Select from pre-built templates with configurable options for a wide range of business applications and industries
SECURE
Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment
CONNECTED
Connectivity to all major payment gateways in the US and Canada, allowing you to continue using your existing merchant account
INTEGRATED
Simple to implement API for real-time exchange of information with your accounting and CRM systems
BRANDED
Branding to your business with custom voice prompts using Professional Voice Talent
SMS RECEIPTS
Providing your callers the option to receive an SMS Payment Receipt, sent directly to their mobile phone
PAYMENT FLOWS
Agent Assisted & Self Service IVR Payment call flows
REPORTS
Real-time reporting and analytics
LANGUAGE SUPPORT
SUPPORT Multi-language Support
We’re Here to Help
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”