Datatel, a leader in IVR Payments and secure payment automation, today announced CryptoIVR™ AI AgentGuard, a new payment isolation layer designed to enable Voice AI deployment in live phone payment journeys without expanding PCI scope or compliance exposure.
Session to discuss “AI, When the Buyer Isn’t Human: CIO Strategies for the Rise of Agentic Commerce“ on May 18, 2026
Datatel, a leader in IVR Payments and secure payment automation today announced the release of the 2026 edition of “IVR Payments Simplified. A Practical Guide to Secure, Scalable Phone Payments.
In this episode, Datatel Co-CEO Barnard Crespi explores the evolving role of Voice AI in payment environments and the critical intersection with PCI compliance, drawing the line that protects innovation while safeguarding cardholder data.
Datatel, a leader in IVR Payments and secure payment automation, announced today the release of a new video podcast. Featuring Co-CEO Barnard Crespi, the podcast examines why many artificial intelligence initiatives fail to deliver expected productivity gains.
The insurance provider manages a diverse portfolio that includes auto, home, commercial, and specialty insurance products. Each line of business operated under its own Authorize.Net merchant account, yet all inbound payment calls were routed through a single phone number. This structure introduced operational complexity, reliance on manual processes, and increased PCI exposure within the call center
Datatel’s latest Insights Report, The Shift to Self Service and Automation: What Drives IVR Payment Adoption , presents multi- month real world usage data and a dual case study showing how one organization migrated from 98 percent agent assisted phone payments to 100 percent IVR Self Service in under 12 months.
PCI Scope Wizard Self-Help makes it simple: in just 15 minutes, users can map where card data touches their systems, people, and processes and instantly see which PCI Self-Assessment Questionnaires (SAQs) apply to them.
Datatel Inc./Datatel Communications Inc. is proud to announce that its Co-CEO, Barnard Crespi, will participate once again in the 2025 Covenant House Toronto Executive Sleep Out on November 20, 2025, joining business and community leaders in sleeping outdoors for one night to raise awareness and critical funds for homeless youth and survivors of sex trafficking
The playbook offers finance, operations, and customer service leaders across Canada a concise framework to assess risk, maintain billing continuity, and strengthen customer communication in the event of postal delays or disruptions.