Customer Satisfaction IVR Survey

Preparation Workbook

If you’re looking to successfully execute your Customer Satisfaction IVR Telephone Survey to measure the success of your customer contact center in delivering quality service, then this workbook is created especially for you!

This workbook will help you:

  • Overcome the challenges of preparing and selecting the most effective Customer Satisfaction IVR Survey questions
  • Avoid many common mistakes and focus on optimizing your callers’ experience
  • Increase completion rates
  • And more!

Your project can get off the ground in record time with some of the most effective IVR survey questions in this comprehensive, easy-to-read workbook. Valuable survey question lists, welcome/goodbye messages and a fillable template make it simple for you to draft your own survey.

Get started and download your complimentary Customer Satisfaction IVR Survey Preparation Workbook by:

  • Filling out the request form at the end of this page – the workbook will download right away
  • You can also contact an IVR Survey Specialist at: (800) 831-6660
  • Or E-mail our sales team directly

We pledge NEVER to spam you or to share your email address with anyone.

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    What our clients are saying about us

    “Never any issues with you guys! Things just work.”

    Gerry Henstra, CEO, Henstra Business Solutions

    “Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

    Jeff Boatman, Global Client Solutions

    “We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

    IT Manager

    “I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

    Joe Grossman, Sr. Vice President, 121 Direct Response

    “My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

    Ryan McCullough, Marketing Manager, Aegon Direct

    “Great team to work with. I look forward to utilizing some additional capabilities in the future.”

    Bob Griffin, VP of Operations, MedA/Rx

    “We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

    Director of Student Accounts

    “We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

    Anne Pennell, VP, Customer Services Operations, Standard Life

    “This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

    Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance