Outbound IVR

Datatel delivers ALL the services that your business will require for a successful Outbound IVR strategy execution: Development, Implementation, Hosting, Dedicated Application Support, and Management Services

As a full service IVR provider Datatel offers organizations a wide range of Outbound Calling Services and Applications to fit their specific business requirements, including:

  • Customer/Consumer Surveys
  • Event Time & Place Notification
  • Marketing Notifications
  • Payment Reminder & Collections
  • Prescription Re-fill Notification
  • Medication Reminders
  • Service Outage Notification
  • Service Visit Scheduling and Confirmation

To best fit the business requirements of our clients we offer outbound IVR calling in two service levels.

Managed Broadcasts:

Start to finish, Datatel provides strategic and logistical support, whereby the client supplies the recipient list and the content to be delivered to those recipients. Datatel will ensure that your message is delivered on schedule, and on budget.

On-Demand Outbound Calling:

This service level allows organizations to initiate outbound calls from their in-house systems, by connecting to an interface provided by Datatel over the internet. Calls can be initiated in real-time or scheduled for later delivery.

  • Reaches recipients quickly and cost-effectively
  • Delivers interactive content, tailored to the recipients
  • Simple batch processing for call scheduling, as well as secure interface with customer management systems, for real-time calls (HTTP/XML support)
  • Supports Call Transfer requirements
  • Real-time reports via Web interface

We’re Here to Help

What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance