Order Taking for Marketing Promos

When you cannot settle for anything less than the highest levels of service quality, attention to detail, access to seasoned professionals and ongoing support, there are Datatel Premium IVR Services.

The Order Taking Suite for Marketing Promotions is ready to take in-bound calls and interface with your promotional campaign.

Datatel delivers ALL the services that you will require for a successful IVR strategy execution: Development, Implementation, Hosting, Dedicated Application Support, Transcription Services, Data Hosting and Management Services.

Datatel has spent 26 years working with organizations to execute 100’s of IVR projects. We have refined a service delivery process that guaranties a successful IVR project execution.

You can expect Datatel to:

  • Manage and execute all aspects of the IVR project including: planning, development, testing, and deployment of the application.
  • Work jointly with your business and IT team, to achieve the desired data delivery and integration objectives.
  • Be fully responsible for maintaining and updating IVR hosting, telecom, software and hardware infrastructure.
  • Act as a single point of contact for implementation and maintenance by providing the necessary resources and experts to meet your objectives – on time, on budget.
  • Provide you with dedicated support 24/7, and have and in-depth understanding of your IVR Survey application.

We understand how important it is to have a partner you can count on, that’s why we’re there for you every step of the way! Our professional services and support team are ready to serve you when you need it.

We invite you to call us (800) 831-6660 or e-mail us where one of IVR professionals will invest the time to talk to you about your specific needs and help you execute a successful IVR project.

Key Featues:

The Order Taking Suite for Marketing Promotions is ready to take in-bound calls to fulfill promotional offerings.

  • Allows a customer to choose from available promotional items.
  • Connects in real-time to your web-enabled database by capitalizing on your existing web infrastructure and skills.
  • Connects to 3rd party fulfillment services.
  • Supports client-developed (in-house) or third-party web services/XML interfaces over HTTP
  • Supports batch processing via FTP
  • Collects personal information and delivery address
  • Processes order and confirm that payment has been made.

As a Hosted solution Datatel’s Order Taking Suite for Marketing Promotions doesn’t require special hardware or software licenses for set-up – eliminating capital expenditures and dramatically reducing operational costs and deployment time.

We’re Here to Help

What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance