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Handling credit card payments over the phone is a crucial function for many businesses, but it also comes with significant security and compliance responsibilities. In this episode, we break down what PCI Compliance means for customer service managers and why it’s essential for protecting both customer data and the business from potential risks.
Join us as we share practical steps and best practices for implementing IVR Payments, ensuring a seamless and secure experience for both customers and service teams. Whether you’re new to PCI compliance or looking for a more efficient approach, this episode provides the insights you need to simplify compliance while enhancing security and customer experience.
