IVR & SMS Patient Communication and Engagement
Delivering Individualized 1-to-1 Patient Communication and Engagement results in better all around healthcare
Datatel’s Patient Communication/Engagement Platform enables you to take a proactive approach to continuous individualized communication between patients and healthcare providers before and after procedures.
As a healthcare provider, you can deliver individualized communication through multiple channels which include voice (IVR), e-mail, web and text messaging. You can adjust the delivery medium, content, and timing of communication based on pre-determined rules and triggers established by you and best industry practices.
By using the Patient Communication and Engagement Platform, you will be able to communicate, collect and track individual patient feedback, which provides a collaborative approach to healthcare, resulting in lower costs, better patient experience, and reduced readmissions.