Miami, Florida/Toronto, Ontario – May 1, 2012
Datatel Communications Inc/Datatel Inc in Canada, a leader in PCI compliant IVR Telephone Payments As A Service, announced today the addition of IVR customer satisfaction survey capabilities to its PCI compliant IVR Telephone Payments As A Service for Call Centers.
Datatel’s services are used by businesses and call centers to securely process credit card payments for products and services over the telephone (IVR) without live agent intervention.
Datatel’s IVR credit card processing clients will be able to measure customer satisfaction immediately after a payment has been completed. Because it’s integrated into the IVR credit card payment process, transition into a customer satisfaction survey is seamless to the caller, and part of the complete telephone payment experience. Datatel’s clients are able to securely collect credit card payments over the telephone, and measure customer satisfaction all in one call.
Datatel offers a complete bank of survey questions which expedites the implementation process and customers are able to leverage the payment integration process reducing the effort involved in implementing a post call customer satisfaction survey, reducing costs and time to market.
By combining IVR Credit Card payments over the telephone and customer satisfaction IVR surveys, businesses and call centers can accomplish two critical business objectives, meet payment card industry security requirements (PCI-DSS) and measure customer satisfaction in one single customer touch-point said Barnard Crespi Co-CEO of Datatel. He also said,
customers who are using the combined functionality, are experiencing a higher survey participation rate than other post call survey methods
Datatel delivers complete suite of IVR Telephone Payment solutions, which removes the handling of sensitive credit card information by sales, service delivery, customer service agents and in-house self service IVR, helping achieve PCI compliance. Delivered as a Service there is no software or hardware to buy, and with dozens of industry specific models to choose from, implementation is quick and cost effective. Datatel’s IVR services are employed by business and service providers to automate a wide range of customer interactions over the telephone.
For additional information, please visit http://www.datatel-systems.com.