Datatel Announces IVR Payment Solutions Designed Specifically for Medical Billing and RCM Companies

News Release

January 8, 2019

Datatel Communications Inc., a leader in IVR Payments today announced Datatel’s suite of Pay-By-Phone solutions designed specifically for Medical Billing and RCM companies.

Datatel’s Automated IVR Payments (Pay-By-Phone) enables Medical Billing and RCM companies to process patient bill payments 24/7 over the telephone, reduce operational costs, ease the workload on staff and speed up invoice-to-cash time, all the while meeting PCI and HIPAA compliance requirements.

Datatel’s CryptoIVR has been powering phone-based payments for over 10 years. Datatel recognizes that Medical Billing and RCM companies have unique requirements and as such offer crafted features that are specifically designed for this business vertical. For example, Dynamic Merchant Account routing allows Medical Billing and RCM companies to process payments for multiple clients from one single Pay-By-Phone portal directing payment processing to client specific merchant accounts based on caller (patient) specific account information. In addition, Datatels CryptoIVR provides flexible data exchange with back end systems by leveraging real-time API’s or traditional SFTP batch file transfer.

The use of automated Pay-By-Phone helps companies to meet PCI and HIPAA requirements by removing live staff from handling sensitive credit card data, ensuring all payment transactions are transmitted through encrypted channels and patient data is protected by employing the highest security standards at all times.

We are committed to provide Medical Billing and RCM companies with IVR Payment / Pay-By-Phone solutions that meet their unique business requirements said Barnard Crespi, Datatel’s Co-CEO

About Datatel

Datatel  delivers innovative software and voice communication solutions to help our clients become more agile, profitable, and successful.

Datatel’s Pay-By-Phone /  IVR Payments  SaaS Platform provides businesses with the most robust and cost-effective way to securely and easily process credit card payments 24/7 over the phone, in a PCI Compliant environment.

Datatel has been providing IVR Payment Solutions on the cloud to hundreds of businesses, healthcare providers, governments, and non-profit organizations for over ten years.

Datatel’s success comes from investing in its people, clients, and technology. With a focus on innovation, Datatel has arrived to a service delivery model that guarantees its customers satisfaction.

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What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance