Miami/Toronto (November 15, 2006)
Datatel Inc., a leader in IVR Hosted, Managed Services and Telephony Automation Solutions, announced today that it will be focusing efforts in expanding its IVR solutions to service independent ATM, Pre-Paid Credit Card, and Specialty Loyalty Program Vendors.
Datatel delivers IVR hosted managed services that are employed by business and service providers to automate a wide range of customer interactions over the telephone.
Earlier this year, Datatel released a New Generation IVR Credit Card Payment and Account Management Gateway service. Datatel will be aggregating this existing technology platform, as well as other interactive telephony services, to provide a broader service offering to independent ATM, Pre-Paid Credit Card, and Specialty Loyalty Program Vendors.
The basic IVR services offering enables vendors to extend a wide range of self-service options to its customer base including: the ability to make payment for products and services, check account balances, check transactions, manage personal information, deliver account information, activate accounts, and respond to other transactions requests in real-time.
ATM, Pre-Paid Credit Card, and Specialty Loyalty Program Vendors will benefit by significantly reducing implementation costs and time, and have applications up and running in days, based on industry best practices.
By offering a flexible back-office integration approach, Datatel supports client-developed, in-house and third-party web services/XML Interfaces over HTTP, allowing organizations to fully capitalize on their existing technology investment and vendor relationships.
As a hosted solution, customers avoid the risk and expense of large capital investments in custom development and software. In addition to cost savings, customers also benefit from having access to the latest technology and dedicated support — without maintenance or obsolescence worries. By avoiding the time commitment of dedicating development resources, hardware purchases and configuration, customers enjoy rapid solution deployment.
Datatel is a global communications technology company that delivers the benefits of Interactive Voice Response (IVR), as a service, by providing turn-key IVR Hosted & Managed solutions. Datatel’s IVR hosted, managed services are employed by business and service providers to automate a wide range of customer interactions over the telephone.
Datatel’s IVR success comes from over 10 years of research, development and continuous improvement in delivering IVR service models that provide business with reliability, flexibility and the ability to integrate into a wide range of emerging technologies, including mobile messaging and web services.
Company Web Site: www.datatel-systems.com