Datatel Launches TXT 2 Pay to Simplify IVR Credit Card Payments

Datatel Communications Inc. / Datatel Inc. in Canada (May 6, 2015), a leader in IVR Credit Card Payments on the Cloud, recently launched its TXT 2 Pay service to provide an instant, hassle-free way for businesses to collect credit card payments 24/7 from their customers using their mobile phone. Datatel also launched a version specific for charitable organizations.

TXT 2 Pay allows the customers and contributors to initiate a secure Pay-by-Phone payment by texting their information (i.e. name, address, license plate number or invoice number) to a dedicated SMS number provided by Datatel which the organization publishes. No credit card information is transmitted via text.

The customer/contributor will then receive a text response with a unique payment code and a telephone number to call to make the payment using their credit card. After the call is complete, the customer/contributor will receive a payment confirmation via a text message. Meanwhile, the organization can easily track each payment as they also receive a confirmation of payment including customer/contributor information. All funds are deposited to the organization’s merchant account.

The benefits of this payment method extend beyond just the convenience and ease of use. It saves organizations the hassle of managing paperwork as the process is all done securely through the phone. Additionally, it can boost customer satisfaction levels while still being low cost, secure and easy to implement.

About Datatel

Datatel provides the most cost effective and easy-to-deploy IVR payments platform for 24/7 credit card and ACH payment processing over the telephone. As a PCI-DSS compliant Cloud service, there is no software or hardware to buy or install. We also provide connectivity to all major credit card processors in the US and Canada – allowing our clients to continue using their existing merchant account and banking relationships.

With Datatel’s IVR services, the handling of sensitive credit card information by sales, service delivery, customer service agents and in-house self-service IVR is removed, therefore helping our clients achieve PCI compliance. Our services are employed by business and service providers to automate a wide range of customer interactions over the telephone.

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“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance