The customer/contributor will then receive a text response with a unique payment code and a telephone number to call to make the payment using their credit card. After the call is complete, the customer/contributor will receive a payment confirmation via a text message. Meanwhile, the organization can easily track each payment as they also receive a confirmation of payment including customer/contributor information. All funds are deposited to the organization’s merchant account.
The benefits of this payment method extend beyond just the convenience and ease of use. It saves organizations the hassle of managing paperwork as the process is all done securely through the phone. Additionally, it can boost customer satisfaction levels while still being low cost, secure and easy to implement.
Datatel provides the most cost effective and easy-to-deploy IVR payments platform for 24/7 credit card and ACH payment processing over the telephone. As a PCI-DSS compliant Cloud service, there is no software or hardware to buy or install. We also provide connectivity to all major credit card processors in the US and Canada – allowing our clients to continue using their existing merchant account and banking relationships.
With Datatel’s IVR services, the handling of sensitive credit card information by sales, service delivery, customer service agents and in-house self-service IVR is removed, therefore helping our clients achieve PCI compliance. Our services are employed by business and service providers to automate a wide range of customer interactions over the telephone.
For additional information, please visit http://www.datatel-systems.com.
800-831-6660 x 255