Datatel’s CryptoIVR Transforms Insurance Payment Processing with Seamless Integration of One Inc and Guidewire

Datatel’s CryptoIVR Transforms Insurance Payment Processing with Seamless Integration of One Inc and Guidewire

Miami, Florida / Toronto, Canada (July 9, 2024)

Datatel, a leading provider of secure IVR Payment solutions, is proud to announce a game-changing integration with One Inc and Guidewire. This new collaboration is set to transform the way insurance companies manage payments over the phone, by automating processes, enhancing security, and improving overall operational efficiency.

The Challenge: Enhancing Operations While Ensuring Security

Insurance companies are required to handle a lot of sensitive personal information, including customer credit card data. Balancing the need for secure data management with operational efficiency is critical, especially when dealing with traditional payment methods – such as taking payments over the telephone that often involve manual processes that expose companies to significant risks such as data breaches and compliance issues. Embracing automated payment systems, that remove staff from handling credit card information, can enhance security, mitigate risks, and ensure smooth, efficient operations.

The Solution: CryptoIVR’s Secure and Flexible IVR Payment Platform

CryptoIVR addresses these challenges by providing a secure and flexible way to remove staff from handling any credit card information when taking calls from customers through an IVR payment platform that automates payment processes, y thereby enhancing security, efficiency, and compliance. By integrating seamlessly with One Inc and Guidewire, CryptoIVR offers a comprehensive solution tailored to the unique needs of the insurance industry.

Integration Highlights: One Inc and Guidewire

  • One Inc: Known for its robust payment processing solutions tailored for the insurance segment, One Inc ensures secure and efficient payment processing that meets industry standards. The integration with CryptoIVR enhances the payment experience for insurance companies and their customers.
  • Guidewire: As a leading platform for managing insurance operations, Guidewire offers comprehensive solutions for underwriting, billing, and claims management. CryptoIVR’s integration with Guidewire ensures that payment processes are fully integrated into broader business workflows, providing a smooth and efficient experience.

Key Benefits of the Integration

  1. Reducing Risk: CryptoIVR automates the payment process, drastically cutting the risks involved in handling credit card data and ensuring compliance with PCI DSS regulations.
  2. Flexibility and Customization: Unlike many out-of-the-box solutions, CryptoIVR offers the flexibility to interface with various business systems, allowing insurance companies to adapt the platform to meet their specific needs.
  3. Operational Efficiency: Automating payment processes frees up staff to focus on more strategic tasks, improving overall operational efficiency. The seamless integration with One Inc and Guidewire ensures accurate and smooth payment processing.
  4. Better Customer Experience: A secure and seamless payment process enhances customer satisfaction by building trust and ensuring that sensitive information is protected.


Learn More


To read the full article detailing how CryptoIVR is transforming insurance payment processing through its integration with One Inc and Guidewire, please visit this Datatel article that talks about the integration.

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“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance