Whether your objective is to remove your live agents from handling your customers’ sensitive credit card information or to provide your customers with an effortless and secure way to make a payment or register their credit card 24/7 by phone, Datatel has the right solutions for you that works with your Moneris account. As a certified PCI DSS Level 1 Service Provider you can be confident of our commitment to security and the PCI compliance of every Datatel payment solution.
Datatel IVR Payments seamlessly plugs into your Moneris account, providing your business with the most Robust and Cost-Effective way to securely and easily process payments over the telephone 24/7 in a PCI Compliant environment
Datatel’s CryptoIVR™ offers your customers an exceptional payment experience that’s both secure and PCI compliant. This fully configurable solution takes all of the effort out of descoping your business from handling any confidential credit card data!
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CryptoIVR™ provides all the right tools for your business to deliver an exceptional customer experience and it supports building any payment process that you envision!
- 24-7 Self-Service – customers can pay by credit card and also store their card on file! Or pay by check.
- Customers enter all of their own credit card information privately – Your staff and business systems never handle any confidential credit card information
- Can connect to any CRM or ERP for real-time data exchange using the Datatel APIs – present amounts due, apply dynamic logic, and synchronize transaction results with you
Choose The CryptoIVR™ model That’s Right for Your Business!
- Self-Service offers your customers the convenience of automated self-serve payments by phone – 24/7/365
- Agent Assist lets your agents assist customers and accept payments without handling any credit card information
You benefit from a solution designed specifically to work with your Moneris account:
- Datatel Connects seamlessly to your Moneris account
- Its Secure – PCI and HIPAA Compliant
- Supports a multitude of Moneris features including: Vault Card Storage and many more
- Feature Rich to Meet Your Needs
- Multiple versions to meet your business needs
- Handle multiple callers at the same time
- Process payments 24/7. Workdays, Evenings and Weekends!
- A fraction of the cost of employing staff to handle payments by phone
- And more…
Feature Rich to Meet Your Needs
CONFIGURABLE
Select from pre-built templates with configurable options for a wide range of business applications and industries
SECURE
Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment
BRANDED
Branding to your business with custom voice prompts using professional voice talent
SMS RECEIPTS
SMS Payment Receipts sent to your customer’s mobile phone
REPORTS
Real-time reporting and analytics
LANGUAGE SUPPORT
SUPPORT Multi-language Support
We’re Here to Help
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What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”