Datatel helps organizations accepting payments by phone reduce manual handling risk through secure IVR Payment automation.
- 25+ years in payment technology and advisory
- Deep IVR Payments and PCI expertise
- Focus on healthcare, utilities, municipalities, broadband/telecom, and service providers
Most organizations underestimate phone payment risk.
Phone payments are often treated as routine operations. In reality, they quietly create risk, compliance exposure, and operational inefficiencies that leadership rarely sees clearly.
Common issues:
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Sensitive card data handled by staff
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Expanding PCI scope tied to manual processes
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Growing call volume is driving labor costs
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Inconsistent payment handling across teams
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Risk is concentrated in people instead of systems
These issues usually surface during audits, incidents, or budget pressure. By then, options are limited.
IVR Payments shifts risk away from people and into secure automation.
Datatel’s IVR Payment solutions allow callers to securely enter payment information without staff seeing, hearing, or handling sensitive card data.
The result:
- Reduced PCI scope
- Lower operational risk
- More predictable payment flows
- Better customer experience during peak volume
Pricing and deployment are not one-size-fits-all. The right solution depends on how payments actually flow today.
Already know you want IVR phone payments?
If you already understand your needs and want to move quickly, we can provide a clear pricing range based on a few key inputs.
Note: Pricing is confirmed through a short validation call to ensure accuracy and avoid surprises.
Not sure where risk or cost actually sits?
The Phone Payment Risk and Automation Assessment gives you clarity before committing to technology. Many organizations believe they understand their environment until they see how risk, compliance, and cost connect across teams.
You receive:
- Current payment flow review
- Manual handling and exposure points
- PCI Scope implications
- Automation opportunities
- Executive-ready recommendations
Why Datatel
Datatel is not a generic IVR Payment vendor.
We focus specifically on environments where risk, compliance, and operational reliability matter.
Our role is not just to deploy technology. It is to help organizations reduce risk while maintaining service quality.
What Happens Next
- We review your inputs
- A short call confirms the scope
- You receive pricing or a clear assessment path
- Next steps are defined with no obligation
- No pressure. Just clarity.
Best if you already know you want IVR phone payments.
OR
Assess Risk and Fit First
Best if you want to understand cost, compliance impact, and options.
Have Questions or Need to Talk to Someone?
If you prefer speaking with a specialist. We are here to help.
Call Us Now: 800 831 6660
You will reach a Solution Specialist who can answer questions. Discuss your requirements. And guide you through your best next step.
Feature Rich to Meet Your Needs
CONFIGURABLE
Select from pre-built templates with configurable options for a wide range of business applications and industries
SECURE
Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment
CONNECTED
Connectivity to all major payment gateways in the US and Canada, allowing you to continue using your existing merchant account
INTEGRATED
Simple to implement API for real-time exchange of information with your accounting and CRM systems
BRANDED
Branding to your business with custom voice prompts using Professional Voice Talent
SMS RECEIPTS
Providing your callers the option to receive an SMS Payment Receipt, sent directly to their mobile phone
PAYMENT FLOWS
Agent Assisted & Self Service IVR Payment call flows
REPORTS
Real-time reporting and analytics
LANGUAGE SUPPORT
SUPPORT Multi-language Support
We’re Here to Help.
Call 1 800 831 6660 or
What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”