Reduce call volume, lower cost per payment, and remove sensitive card data from your team’s environment without disrupting your current systems.
- Replace live agent payment handling with secure IVR automation
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Reduce PCI scope and compliance burden
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Increase payment completion without increasing call volume
Most Businesses Don’t Have a Payment Problem.
They Have a Payment Design Problem.
Your customers are calling to pay.
Your staff is handling sensitive card data.
Your costs are rising.
And your compliance risk is sitting inside your business.
What feels like a “payment process” is actually a risk and cost structure that hasn’t been redesigned.
The Shift: From People Handling Payments → Systems Handling Payments
IVR Payments aren’t just a channel.
They are a structural change in how payments are handled.
Instead of relying on procedures and training, you move to system-enforced controls:
- No card data heard or seen by staff/agents
- No reliance on human behavior
- A predictable, auditable payment flow
How It Works (simple workflow)
1. Customer calls your existing number
2. They choose to make a payment (from your phone menu), and the call is connected to CryptoIVR
3. CryptoIVR – Secure IVR handles card entry (no staff/agent exposure)
4. Payment (also works with card on file) is processed through your gateway
5. Your systems receive confirmation
6. Confirmation is delivered instantly to the caller
No disruption. No rip-and-replace.
What Changes Immediately
- Lower Cost Per Payment – Reduce reliance on live agents
- Reduced PCI Exposure – Remove card data from human environments
- Higher Self-Service Adoption – Customers complete payments without waiting
- Fewer Repeat Calls – Clear, consistent payment experience
What Most Teams Ask Before Moving Forward
- “Will this work with our current systems?” Yes. We integrate with your existing payment gateway and workflows.
- “Will customers actually use it?” Yes. When designed correctly, IVR increases completion rates and reduces friction. Ask us for the latest study (IVR Payments Customer Adoption Study)
- “Is this going to create more issues than it solves?” No. The goal is to simplify, not add complexity. Most customers see measurable impact within weeks.
No Pressure. Just Clarity.
We’re not here to push a product.
We help you understand your payment environment first, then map the right path forward.
Get an Implementation Plan + Pricing
Have Questions or Need to Talk to Someone?
If you prefer speaking with a specialist. We are here to help.
Call Us Now: 800 831 6660
You will reach a Solution Specialist who can answer questions. Discuss your requirements. And guide you through your best next step.
Feature Rich to Meet Your Needs
CONFIGURABLE
Select from pre-built templates with configurable options for a wide range of business applications and industries
SECURE
Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment
CONNECTED
Connectivity to all major payment gateways in the US and Canada, allowing you to continue using your existing merchant account
INTEGRATED
Simple to implement API for real-time exchange of information with your accounting and CRM systems
BRANDED
Branding to your business with custom voice prompts using Professional Voice Talent
SMS RECEIPTS
Providing your callers the option to receive an SMS Payment Receipt, sent directly to their mobile phone
PAYMENT FLOWS
Agent Assisted & Self Service IVR Payment call flows
REPORTS
Real-time reporting and analytics
LANGUAGE SUPPORT
SUPPORT Multi-language Support
We’re Here to Help.
Call 1 800 831 6660 or
What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”