Why Companies Are Moving to Automated Phone Payments
- Reduce call center load
- Offer 24/7 self-service payment option
- Eliminate wait times for customers
- Improve payment completion rates
When customers call to pay, every manual step slows your team and your customers and increases your operational risk.
Datatel’s IVR Payments let customers pay securely by phone any time. This removes your staff from handling card data and immediately reduces your PCI scope.
What’s Driving This Change for You?
Automation & Efficiency |
Security & Compliance |
| • Reduce staff workload | • Reduce PCI scope |
| • Improve customer experience | • Remove card data from agents |
| • Increase collections | • Prepare for audits |
What Changes When You Automate Phone Payments
Before:
Customer → Agent → Wait → Manual payment
After:
Customer → IVR Payments → Instant Payment → Confirmation
Datatel’s IVR Payments removes these risks and gives you a controlled, repeatable payment process that’s not dependent on staffing levels.
How It Works
Steps:
1. Customer calls your company, or your agent connects them
2. IVR guides them through card capture
3. Payment is processed instantly (or the card is stored for card on file)
4. Confirmation is delivered
5. Your systems receive confirmation
One Number For All Payment Scenarios
Bill paying, co-pays, past due accounts, registrations, deposits, and more.
Built for Security Without Adding Complexity
- No card data handled by agents
- Secure keypad entry (DTMF)
- Works with your existing payment processor
- Reduces PCI scope
Why Manual Payment Processes Break Down
- Policies rely on people
- Training is inconsistent
- Errors happen
- Systems enforce control
What You Get
• IVR Payment flow (self-service or agent-assisted)
• PCI-safe card entry
• Connectivity with your payment gateway
• Reporting and audit support
• Implementation guidance
What This Typically Looks Like
• Timeline: 30–60 days
• Integration: API or batch file
• Payment processor: no change required
• Internal effort: low to moderate
If Nothing Changes
• Call volumes remain high
• Customers wait to pay
• Staff continue handling sensitive data
• Risk remains High and operational
Who We Serve
Healthcare Providers
Reduce call volume from patient payments and remove PHI and PCI exposure from staff workflows.
Utilities
Handle high payment activity safely and scale without hiring.
Municipalities
Automate recurring, Seasonal, and high-volume payment periods.
Broadband Providers
Support customer payments during service changes, outages, or disconnect cycles.
Insurance Companies
Handle multiple lines of business using one phone number and route payments to the right processor automatically.
Service Providers
Automate payments across multiple service lines and reduce operational and compliance risk. Offer secure, 24/7 payment options that remove PCI exposure from staff and scale without adding headcount.
Works With Your Existing Payment Processor & Gateways
Supports Authorize.Net, Stripe, Global Payments, Cybersource, Fiserv, Moneris, CardConnect, TrustCommerce, Heartland Payment Systems, MNI, TokenX and many others.
Why Datatel?
- 25 years focused on secure payment automation
- CryptoIVR technology is designed to reduce your PCI exposure
- Fast rollout and minimal IT involvement
- Integrations with major payment gateways and processors
- Advisors who understand the financial, operational and compliance impact
- PCI Level 1 Service Provider
- A complete security and compliance approach that goes beyond technology
Datatel helps organizations modernize payments with confidence.
Ready to Automate Your Phone Payments?
Take the next step.
Get a clear plan. Real numbers. And a path to faster, safer payments.
Get Pricing + Implementation Plan
Have Questions or Need to Talk to Someone?
If you prefer speaking with a specialist. We are here to help.
Call Us Now: 800 831 6660
You will reach a Solution Specialist who can answer questions. Discuss your requirements. And guide you through your best next step.
Feature Rich to Meet Your Needs
CONFIGURABLE
Select from pre-built templates with configurable options for a wide range of business applications and industries
SECURE
Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment
CONNECTED
Connectivity to all major payment gateways in the US and Canada, allowing you to continue using your existing merchant account
INTEGRATED
Simple to implement API for real-time exchange of information with your accounting and CRM systems
BRANDED
Branding to your business with custom voice prompts using Professional Voice Talent
SMS RECEIPTS
Providing your callers the option to receive an SMS Payment Receipt, sent directly to their mobile phone
PAYMENT FLOWS
Agent Assisted & Self Service IVR Payment call flows
REPORTS
Real-time reporting and analytics
LANGUAGE SUPPORT
SUPPORT Multi-language Support
We’re Here to Help.
Call 1 800 831 6660 or
What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”