Listen to our Deep Dive Podcast for an in-depth discussion on this topic.
PCI Level 1 Service Provider. 25 plus years delivering enterprise IVR payments. Trusted across healthcare, insurance, financial services, and over 12 other industries.
Manual Phone Payments Create Hidden Cost and PCI Compliance Exposure
Most organizations still rely on live staff to collect credit card information by phone. This increases PCI scope, introduces audit and security risks, drives higher staffing costs and leaves payment lines unavailable after hours. Customer expectations have also shifted. They want fast, secure, self-service options available at any time of day.
A Modern, Secure, and Fully Automated Phone Payment Channel
Datatel’s CryptoIVR™ Pay by Phone and Tokenization platform provides a secure IVR Payment environment that removes card data from your agents while providing customers a fast, consistent payment experience.
Your organization gains a compliant, scalable, and always-on payment channel without re-architecting your existing infrastructure.
- Lower PCI scope and lower compliance overhead
- Fewer manual processes and reduced agent workload
- Clear and consistent payment experience for customers
- Real-time transaction posting and reporting
- Secure tokenization of all card data
The CryptoIVR™ SecurePay Framework
The CryptoIVR™ framework integrates your existing gateway and merchant account into a secure IVR payment environment. Customers enter card details using keypad input. Data is captured, tokenized where required, and processed without reaching your staff or internal systems.
The system connects through API or secure file exchange to your billing or CRM platform. This enables automatic reconciliation, real-time status updates, and complete audit visibility.
The configuration supports multilingual prompts, custom call flows, branded audio, SMS receipts and dynamic business rules.
Proven Performance Across Highly Regulated Industries
Organizations in healthcare, insurance, and financial services rely on Datatel for secure phone payment automation.
Featured testimonials include:
• Director of Patient Accounts, Chatham Kent Health Alliance. “The system gives our patients secure 24-hour access and significantly raised self-service payments.”
• VP, Customer Services Operations, Standard Life. We very much appreciated Datatel’s expertise, knowledge, and support as we worked through the implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
CONNECT WITH OUR TEAM
LEARN MORE,
GET A QUOTE, REQUEST A DEMO
or SCHEDULE A IVR PAYMENTS CONSULTATION
CALL US NOW: 800-831-6660
Addressing the Concerns That Slow Down IVR Payments Modernization
- Implementation complexity. The typical onboarding window is 30 days with a dedicated deployment team and clear milestones.
- Disruption to existing systems. The platform connects directly to your current gateway and merchant account and requires no re-architecture.
- Compliance risk. Datatel is a PCI Level 1 Service Provider and a PCI Associate Participating Organization.
- Internal stakeholder alignment. Provide a technical brief, compliance summary, and integration plan for IT and security teams.
- Cost and ROI. Automated IVR Payments reduces staff workload, lowers compliance exposure, and increases payment capture outside business hours.
A Low Risk Path to a Fully Compliant IVR Payment Channel
Your organization can adopt a staged implementation approach with a defined pilot phase. The project includes:
- Dedicated onboarding specialist
- Transparent milestones
- Industry-Leading Service Level Agreement & Commitment
- Complete documentation for IT, security, and compliance
- Testing and Acceptance Every Step
Request Your 30 Minute Executive Consultation For High-Volume Implementations
This session is designed to confirm fit, outline your integration path, and estimate your implementation timeline.
Ideal for organizations that process medium to high volumes of payments and require secure phone payment automation.
- The payment transaction volume exceeds 30,000 calls per year.
- Active PCI compliance requirements.
- Ability to integrate via API or secure file exchange.
You can also reach out to our sales team using the form to request a solution overview and learn more about options tailored for lower payment volumes.
Ready to Elevate Your IVR Payments? Datatel Is Your Partner in Secure and Efficient IVR Payments – Call Us: 800-831-6660
Feature Rich to Meet Your Needs
CONFIGURABLE
Select from pre-built templates with configurable options for a wide range of business applications and industries
SECURE
Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment
CONNECTED
Connectivity to all major payment gateways in the US and Canada, allowing you to continue using your existing merchant account
INTEGRATED
Simple to implement API for real-time exchange of information with your accounting and CRM systems
BRANDED
Branding to your business with custom voice prompts using Professional Voice Talent
SMS RECEIPTS
Providing your callers the option to receive an SMS Payment Receipt, sent directly to their mobile phone
PAYMENT FLOWS
Agent Assisted & Self Service IVR Payment call flows
REPORTS
Real-time reporting and analytics
LANGUAGE SUPPORT
SUPPORT Multi-language Support
We’re Here to Help.
Call 1 800 831 6660 or
What our clients are saying about us
“Never any issues with you guys! Things just work.”
“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”
“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”
“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”
“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”
“Great team to work with. I look forward to utilizing some additional capabilities in the future.”
“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”
“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”
“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”