IVR Payments For Medical Practices

HIPAA & PCI Compliant IVR Payments designed for Medical Practices. Get Paid Faster and Reduce Administrative Costs and Workload

Datatel’s Automated IVR Payments (Pay-By-Phone) will help your medical practice process patient bill payments 24/7 over the telephone, reduce operational costs, reduce the load on your admin/billing team and improve invoice-to-cash time, while meeting PCI and HIPAA compliance requirements.

Your patients can call you 24/7 and use their credit card to pay their bill. Its quick and simple and there are no lengthy application processes as you can keep your existing credit card merchant.

Whether your objective is to remove your live staff from handling sensitive credit card information to comply with PCI requirements or to provide your customers with an effortless and secure way to make a payment 24/7 over the telephone by using their credit card Datatel’s Pay-By-Phone MED is the solution for your practice.

Save Money and Increase Profitability

IVR Payments (Pay-By-Phone ) can save your medical practice in excess of 70% in payment processing administrative costs. It processes bill payments days, evenings, weekends and holidays at a fraction of the cost of live staff. It does not require time off, lunch breaks or vacation time.

Reduce Stress on Your Admin and Billing Team

Takes the stress and pressure off your admin and billing team by answering every call day and night. No more deferring other important tasks in order to keep up with high volumes of payment calls. No more missed calls and the time-consuming tasks of needing to check voicemails and playing phone tag when trying to return calls.

Improve Your Practices Invoice to Cash Time

Shortens the wait time between invoicing and receiving payment by providing a fast and convenient way to make payment over the phone 24/7. Now patients who prefer to pay their bills over the phone can do so any time of the day. Get paid faster and become more profitable.

Comply with HIPAA and PCI Requirements

Eliminate the handling of sensitive patient and credit card information by your staff when taking payments by phone. Information flows directly from the patient to your credit card processor in a secure environment which helps you comply with HIPAA and PCI requirements.

Datatel’s IVR Payments Platform on the cloud provides your practice with the most robust and cost effective way to securely and easily process credit cards for bill payments 24/7 over the Telephone, in a PCI & HIPAA Compliant environment.

Feature Rich to Meet Your Practice Needs


Select from pre-built templates with configurable options for a wide range of business applications and industries


Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment


Connectivity to all major payment gateways in the US and Canada, allowing you to continue using your existing merchant account


Secure data information exchange with your practice management systems for account look-up and payment conciliation


Branding to your business with custom voice prompts using Professional Voice Talent


Providing your patients with the option to receive an TXT Messaging Payment Receipt, sent directly to their mobile phone


Agent Assisted & Self Service IVR Payment call flows


Real-time reporting and analytics


Multi-language Support

We’re Here to Help

What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance