IVR Payments For Medical Billing & RCM Companies

HIPAA & PCI Compliant IVR Payments designed for Medical Billing and RCM Companies.

Process payments by phone 24/7, Improve invoice to cash time and enhance security while reducing administrative costs and workload.

Whether your objective is to remove your staff from handling sensitive credit card information to comply with PCI requirements or to provide patients with an effortless and secure way to make a payment 24/7 over the telephone by using their credit card, Datatel’s Pay-By-Phone is the solution for your business.

Datatel’s Automated IVR Payments (Pay-By-Phone) enables you to process patient bill payments 24/7 over the telephone, reduce operational costs, ease the workload of your staff and speed up invoice-to-cash time, all the while meeting PCI and HIPAA compliance requirements.

Patients can call in and pay their bill 24/7 using their credit card. It’s quick and simple and there are no lengthy application processes as you can keep your existing credit card merchant account.

Increase Profitability

IVR Payments (Pay-By-Phone) can save you in excess of 70% in payment processing administrative costs. It enables you to process payments days, evenings, weekends and holidays with no need to hire additional staff and it doesn’t need breaks, benefits, or vacation time.

Improve Your Invoice to Cash Time

Shortens the wait time between invoicing and receiving payment by providing a fast and convenient way to make payment over the phone 24/7. Now patients who prefer to pay their bills over the phone can do so any time of the day.

Reduce Stress on Your Team

Takes the stress and pressure off your admin and billing team by answering every call day and night and outside of your normal office hours. No more deferring other important tasks in order to keep up with high volumes of payment calls. Now your staff will have time to better assist those patients who are having trouble understanding their bill or the details of their health plan, as well as following up with insurance companies when claims are denied.

Comply with PCI & HIPAA Security Requirements

Helps you to meet PCI and HIPAA requirements by removing live staff from handling sensitive credit card data, ensuring all payment transactions are transmitted through encrypted channels and patient data is protected by employing the highest security standards at all times.

Datatel’s Pay-By-Phone provides your business with the most robust and cost effective way to securely and easily process credit cards for bill payments 24/7 over the Telephone, in a PCI & HIPAA Compliant environment.

Feature Rich to Meet Your Business Needs


Select from pre-built templates designed specifically for your medical billing


Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment


Connectivity to all major payment gateways in the US and Canada, allowing you to continue using your existing merchant account


Simple to implement API (real-time) or FTP for exchange of account information with your billing systems.


Branding to your business with custom voice prompts using Professional Voice Talent


Providing your callers the option to receive an SMS Payment Receipt, sent directly to their mobile phone


Agent Assisted & Self Service IVR Payment call flows


Real-time reporting and analytics


Multi-language Support

We’re Here to Help

What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance