HIPAA & PCI Compliant IVR Payments designed for Medical Billing and RCM Companies.
Process payments by phone 24/7, Improve invoice to cash time and enhance security while reducing administrative costs and workload.
Whether your objective is to remove your staff from handling sensitive credit card information to comply with PCI requirements or to provide patients with an effortless and secure way to make a payment 24/7 over the telephone by using their credit card, Datatel’s Pay-By-Phone is the solution for your business.
Datatel’s Automated IVR Payments (Pay-By-Phone) enables you to process patient bill payments 24/7 over the telephone, reduce operational costs, ease the workload of your staff and speed up invoice-to-cash time, all the while meeting PCI and HIPAA compliance requirements.
Patients can call in and pay their bill 24/7 using their credit card. It’s quick and simple and there are no lengthy application processes as you can keep your existing credit card merchant account.
IVR Payments (Pay-By-Phone) can save you in excess of 70% in payment processing administrative costs. It enables you to process payments days, evenings, weekends and holidays with no need to hire additional staff and it doesn’t need breaks, benefits, or vacation time.
Improve Your Invoice to Cash Time
Shortens the wait time between invoicing and receiving payment by providing a fast and convenient way to make payment over the phone 24/7. Now patients who prefer to pay their bills over the phone can do so any time of the day.
Reduce Stress on Your Team
Takes the stress and pressure off your admin and billing team by answering every call day and night and outside of your normal office hours. No more deferring other important tasks in order to keep up with high volumes of payment calls. Now your staff will have time to better assist those patients who are having trouble understanding their bill or the details of their health plan, as well as following up with insurance companies when claims are denied.
Comply with PCI & HIPAA Security Requirements
Helps you to meet PCI and HIPAA requirements by removing live staff from handling sensitive credit card data, ensuring all payment transactions are transmitted through encrypted channels and patient data is protected by employing the highest security standards at all times.
Datatel’s Pay-By-Phone provides your business with the most robust and cost effective way to securely and easily process credit cards for bill payments 24/7 over the Telephone, in a PCI & HIPAA Compliant environment.