IVR Payments As A Service
Optimized For Authorize.net
Automated 24/7 Pay-By-Phone
& Agent Assist

Whether your objective is to remove your live agents from handling your customers’ sensitive credit card information or to provide your customers with an effortless and secure way to make a payment or register their credit card 24/7 by phone, Datatel has the right solutions for you that works with your Authorize.net account.

Datatel IVR Payments seamlessly plugs into your Authorize.net account, providing your business with the most Robust and Cost-Effective way to securely and easily process payments over the telephone 24/7 in a PCI Compliant environment.

Choose from products that meet your specific business requirements:

  • DatatelPay-By-Phone Customer Self Service automates the processing of payments by phone 24/7
  • Datatel Agent Assist – Designed for Live Agent environments removes agents from collecting credit card information

    You benefit from a solution designed specifically to work with your Authorize.net account:

    • Datatel Connects seamlessly to your Authorize.Net account
    • Its Secure – PCI and HIPAA Compliant
    • Supports a multitude of Authorize.net features including: CIM Card Storage, eCheck, Authorize.net webhooks, and many more
    • Feature Rich to Meet Your Needs
    • Multiple versions to meet your business needs
    • Handle multiple callers at the same time
    • Process payments 24/7. Workdays, Evenings and Weekends!
    • A fraction of the cost of employing staff to handle payments by phone
    • And more…

    Choose the Edition for Your Business

    We understand that not every business is created equal. Therefore, we provide you with the flexibility to choose from various editions available to meet your specific business needs and budget:


    xPress Plus


    • Available in Customer Self-Service IVR Payments
    • 24-7-365 Self-Serve edition
    • Credit Card Auth transactions
    • Branded Professional Messaging
    • Multiple Payments on one call
    • Web Reporting Portal
    • Rapid Implementation
    • Budget-Friendly Cost

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    • Available in Customer Self Service & Agent Assist IVR Payments
    • Credit Card Auth transactions
    • Batch Data Exchange (CRM/ERP)
    • Multilingual options
    • Call Transfer
    • Branded Professional Messaging
    • Multiple Payments on one call
    • Mobile Text Receipts
    • Web Reporting Portal
    • Rapid Implementation
    • Low Operating Cost

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    • Available in Customer Self Service & Agent Assist IVR Payments
    • Credit Card Auth, Pre-Auth, ACH, Tokenize, Service Fees, Multi-MID
    • Real-Time Data Exchange (CRM/ERP)
    • Batch Data Exchange (CRM/ERP)
    • IVR Transfer Automation
    • Multilingual options
    • Call Transfer
    • Branded Professional Messaging
    • Multiple Payments on one call
    • Enhanced Payment Flow
    • Mobile Text Receipts
    • Web Reporting Portal
    • Customization options

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    Feature Rich to Meet Your Needs


    Select from pre-built templates with configurable options for a wide range of business applications and industries


    Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI Compliant environment


    Branding to your business with custom voice prompts using professional voice talent


    SMS Payment Receipts sent to your customer’s mobile phone


    Real-time reporting and analytics


    SUPPORT Multi-language Support

    We’re Here to Help

    What our clients are saying about us

    “Never any issues with you guys! Things just work.”

    Gerry Henstra, CEO, Henstra Business Solutions

    “Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

    Jeff Boatman, Global Client Solutions

    “We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

    IT Manager

    “I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

    Joe Grossman, Sr. Vice President, 121 Direct Response

    “My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

    Ryan McCullough, Marketing Manager, Aegon Direct

    “Great team to work with. I look forward to utilizing some additional capabilities in the future.”

    Bob Griffin, VP of Operations, MedA/Rx

    “We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

    Director of Student Accounts

    “We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

    Anne Pennell, VP, Customer Services Operations, Standard Life

    “This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

    Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance