Resources

Whitepapers, Guides, Articles and Blog Posts

Welcome to our expert space on implementing Interactive Voice Response (IVR) Payments and Payment Technology across diverse business environments. Dive into a world of insights and best practices, honed from over 25 years of industry experience and continuous innovation. Discover how to seamlessly integrate IVR Payments and other modern payment technologies into your business, optimizing both customer experience and operational efficiency.

Most Popular Whitepapers & Reports

IVR Payments Simplified

A Complete Guide for a Successful IVR Payments Implementation

Provides a framework to achieve your IVR Payments project objectives. You will avoid many common mistakes and be able to focus on getting the most from your Pay-By-Phone / IVR Payments implementation.

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IVR Survey Guide

Tips to Help You Create a Customer Satisfaction IVR Survey

This workbook will help you to overcome the challenges of preparing and selecting the most effective customer satisfaction IVR survey questions, successfully execute your IVR Survey in record time and more!

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Payment Security Guide

For Businesses Processing Credit Card Payments Over The Telephone

This guide provides you with a practical understanding of how PCI can impact your business when collecting credit card payments over the telephone.

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IVR Payments

For Medical Practices

Implementing Automated Pay-By-Phone can help your medical practice process patient payments 24/7 over the telephone, reduce operational costs, reduce the load on your administration/billing team

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Most Popular Articles & Blogs

IVR Payments
Cost Savings

This article explores how IVR Payments can save your organization thousands of dollars a year.
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Why 24/7 Payments By
Phone Matter

Today’s consumers expect to be able to buy and receive services when it is convenient for them. Consumers want to do business on their terms and in their own time.
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PCI Compliance Can Lead To Hidden Cost Savings

Disguised in this maze of analysis, evaluations and decisions that managers must make, is the potential of exponential cost savings.
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What our clients are saying about us

“Never any issues with you guys! Things just work.”

Gerry Henstra, CEO, Henstra Business Solutions

“Customer service is a really big deal to us, and I am glad to do business with a company that obviously takes it as seriously as we do.”

Jeff Boatman, Global Client Solutions

“We’re happy with the IVR Payment system and it has been working well for us. Recently we also setup your newest SMS (text) receipts and found it to work great.”

IT Manager

“I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.”

Joe Grossman, Sr. Vice President, 121 Direct Response

“My team and I would like to commend Datatel on creating an IVR application that adds great value to our new Travel product. Your knowledge, input and expertise in IVR scripting, call flow management and overall IVR logistics made the development and implementation stages extremely easy to manage. Thank you for a well executed campaign that was launched on time and on budget.”

Ryan McCullough, Marketing Manager, Aegon Direct

“Great team to work with. I look forward to utilizing some additional capabilities in the future.”

Bob Griffin, VP of Operations, MedA/Rx

“We are very grateful for many years of mutually beneficial business relationship with Datatel and for impeccable customer service we have received during these years.”

Director of Student Accounts

“We, Standard Life, very much appreciated Datatel’s expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.”

Anne Pennell, VP, Customer Services Operations, Standard Life

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace, Director Patient Accounts and Revenue, Chatham-Kent Health Alliance