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IVR Payments As A Service
Optimized For Authorize.net
Automated 24/7 Pay-By-Phone
& Agent Assist

Whether your objective is to remove your live agents from handling your customers’ sensitive credit card information or to provide your customers with an effortless and secure way to make a payment or register their credit card 24/7 by phone, Datatel has the right solutions for you that works with your Authorize.net account.

Datatel IVR Payments seamlessly plugs into your Authorize.net account, providing your business with the most Robust and Cost-Effective way to securely and easily process payments over the telephone 24/7 in a PCI Compliant environment.

Choose from products that meet your specific business requirements:

  • DatatelPay-By-Phone Customer Self Service automates the processing of payments by phone 24/7
  • Datatel Agent Assist – Designed for Live Agent environments removes agents from collecting credit card information

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You benefit from a solution designed specifically to work with your Authorize.net account:

  • Datatel Connects seamlessly to your Authorize.Net account
  • Its Secure - PCI and HIPAA Compliant
  • Supports a multitude of Authorize.net features including: CIM Card Storage, eCheck, Authorize.net webhooks, and many more
  • Feature Rich to Meet Your Needs
  • Multiple versions to meet your business needs
  • Handle multiple callers at the same time
  • Process payments 24/7. Workdays, Evenings and Weekends!
  • A fraction of the cost of employing staff to handle payments by phone
  • And more...

Choose the Edition for Your Business

We understand that not every business is created equal. Therefore, we provide you with the flexibility to choose from various editions available to meet your specific business needs and budget:

LITE
  • Available in Customer Self-Service IVR Payments
  • 24-7-365 Self-Serve edition
  • Credit Card Auth transactions
  • Branded Professional Messaging
  • Multiple Payments on one call
  • Web Reporting Portal
  • Rapid Implementation
  • Budget-Friendly Cost
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xPress Plus
  • Available in Customer Self Service & Agent Assist IVR Payments
  • Credit Card Auth transactions
  • Batch Data Exchange (CRM/ERP)
  • Multilingual options
  • Call Transfer
  • Branded Professional Messaging
  • Multiple Payments on one call
  • Mobile Text Receipts
  • Web Reporting Portal
  • Rapid Implementation
  • Low Operating Cost
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PRO
  • Available in Customer Self Service & Agent Assist IVR Payments
  • Credit Card Auth, Pre-Auth, ACH, Tokenize, Service Fees, Multi-MID
  • Real-Time Data Exchange (CRM/ERP)
  • Batch Data Exchange (CRM/ERP)
  • IVR Transfer Automation
  • Multilingual options
  • Call Transfer
  • Branded Professional Messaging
  • Multiple Payments on one call
  • Enhanced Payment Flow
  • Mobile Text Receipts
  • Web Reporting Portal
  • Customization options
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Feature Rich to Meet Your Needs

Configurable

CONFIGURABLE

Select from pre-built templates with configurable options for a wide range of business applications and industries

Secure

SECURE

Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments, in a PCI Compliant environment.

Branded

BRANDED

Branding to your business with custom voice prompts using professional voice talent

Sms Receipts

SMS RECEIPTS

SMS Payment Receipts sent to your customer’s mobile phone

Reports

REPORTS

Real-time reporting and analytics

Language Support

LANGUAGE SUPPORT

Multi-language Support

What our clients are saying about us

“This was one of the best implementations I have been a part of. The communication was excellent and everything was responded to and dealt with swiftly. A real pleasure. We are looking forward to the impact this will have on our patient payments! Thank you!”

Kim Pace
Director Patient Accounts and Revenue, Chatham-Kent Health Alliance

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