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IVR Payments For Medical Practices

HIPAA & PCI Compliant IVR Payments designed for Medical Practices. Get Paid Faster and Reduce Administrative Costs and Workload

Datatel’s Automated IVR Payments (Pay-By-Phone) will help your medical practice process patient bill payments 24/7 over the telephone, reduce operational costs, reduce the load on your admin/billing team and improve invoice-to-cash time, while meeting PCI and HIPAA compliance requirements.

Your patients can call you 24/7 and use their credit card to pay their bill. Its quick and simple and there are no lengthy application processes as you can keep your existing credit card merchant.

Whether your objective is to remove your live staff from handling sensitive credit card information to comply with PCI requirements or to provide your customers with an effortless and secure way to make a payment 24/7 over the telephone by using their credit card Datatel’s Pay-By-Phone MED is the solution for your practice.

Save Money and Increase Profitability

IVR Payments (Pay-By-Phone ) can save your medical practice in excess of 70% in payment processing administrative costs. It processes bill payments days, evenings, weekends and holidays at a fraction of the cost of live staff. It does not require time off, lunch breaks or vacation time.

Reduce Stress on Your Admin and Billing Team

Takes the stress and pressure off your admin and billing team by answering every call day and night. No more deferring other important tasks in order to keep up with high volumes of payment calls. No more missed calls and the time-consuming tasks of needing to check voicemails and playing phone tag when trying to return calls.

Improve Your Practices Invoice to Cash Time

Shortens the wait time between invoicing and receiving payment by providing a fast and convenient way to make payment over the phone 24/7. Now patients who prefer to pay their bills over the phone can do so any time of the day. Get paid faster and become more profitable.

Comply with HIPAA and PCI Requirements

Eliminate the handling of sensitive patient and credit card information by your staff when taking payments by phone. Information flows directly from the patient to your credit card processor in a secure environment which helps you comply with HIPAA and PCI requirements.

Datatel’s IVR Payments Platform on the cloud provides your practice with the most robust and cost effective way to securely and easily process credit cards for bill payments 24/7 over the Telephone, in a PCI & HIPAA Compliant environment.

Feature Rich to Meet Your Practice Needs


Select from templates designed specifically for medical practices that meet your business needs



Encrypted Interactive Voice Response Technology (CryptoIVR™) designed just for payments in a PCI and HIPAA Compliant environment



Connectivity to major payment gateways and processors. Implementation is quick and simple and there are no lengthy application processes as you can keep your existing credit card merchant account.



Secure data information exchange with your practice management systems for account look-up and payment conciliation



Branding to your practice with custom voice prompts using Professional Voice Talent

Sms Receipts


Providing your patients with the option to receive an TXT Messaging Payment Receipt, sent directly to their mobile phone

Payment Flows


Flexible payment flows to meet your practices business needs and increased patient satisfaction.



Real-time web reporting

Language Support


Multi-language Support

We’re Here to Help

Call 1 800 831 6660

What our clients are saying about us

We, Standard Life, very much appreciated Datatel's expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.

Anne Pennell
VP, Customer Services Operations, Standard Life