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If you are running a survey using IVR, or planning on doing so, here are a few things you can be doing to increase the number of people who want to participate in your IVR survey? What I have found is, that organizations who experience the highest completion rates are those who can effectively incorporate and answer the following questions to potential participants in both the "Invitation to participate" (this would be your printed material/or what an agent tells the caller) and "The Survey Introduction" (when they call in).
You may use your own creativity to engage the caller; as long as you can answer these questions you will increase your chances of higher response rate.
You can download the complete guide for free at:
http://www.datatel-systems.com/WhitePapers/IVRSurvey_Request.htm
To Your Success,
Barnard L. Crespi
CEO
Datatel Inc/Datatel Communications Inc.