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Your IVR Survey Project - How You Can Get More People To Participate.
If you are running a survey using IVR, or planning on doing so, here are a few things you can be doing to increase the number of people who want to participate in your IVR survey? What I have found is, that organizations who experience the highest completion rates are those who can effectively incorporate and answer the following questions to potential participants in both the "Invitation to participate" (this would be your printed material/or what an agent tells the caller) and "The Survey Introduction" (when they call in).
- Why am I doing this?
- How long is this going to take from my busy day?
- What are you using this information for?
- Are my responses confidential?
- What is there in it for me? - I am not encouraging reward based participation, although this might work, however, I am saying that providing an incentive, or a valid reason, to the caller, may encourage them to participate and stay engaged.
You may use your own creativity to engage the caller; as long as you can answer these questions you will increase your chances of higher response rate.
You can download the complete guide for free at:
http://www.datatel-systems.com/WhitePapers/IVRSurvey_Request.htm
To Your Success,
Barnard L. Crespi
CEO
Datatel Inc/Datatel Communications Inc.
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- Phone: 800.831.6660
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- From Our Clients
- "We, Standard Life, very much appreciated Datatel's expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback.
- Thanks for making this a very positive experience."
-
Anne Pennell
VP, Customer Services Operations
Standard Life