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IVR Resources

Whitepapers, Guides, Articles and Blog Posts

Focusing on how to successfully implement Interactive Voice Response (IVR) in a wide range of business environments. Bringing to you insight, and best practices accumulated over 20 years of industry experience and on-going innovation.

Most Popular Whitepapers & Reports

IVR Payments Simplified

A Complete Guide for a Successful IVR Payments Implementation

Provides a framework to achieve your IVR Payments project objectives. You will avoid many common mistakes and be able to focus on getting the most from your Pay-By-Phone / IVR Payments implementation.

IVR Survey Guide

Tips to Help You Create a Customer Satisfaction IVR Survey

This workbook will help you to overcome the challenges of preparing and selecting the most effective customer satisfaction IVR survey questions, successfully execute your IVR Survey in record time and more!

Payment Security Guide

For Businesses Processing Credit Card Payments Over The Telephone

This guide provides you with a practical understanding of how PCI can impact your business when collecting credit card payments over the telephone.


Most Popular Articles & Blogs

IVR Customers Experience

How To Improve Your Customers Experience When Calling In To Your IVR.

IVR For Facilities Management

How IVR can help large tenants and landlords to quickly respond and resolve facility problems in order to run their businesses efficiently and successfully.

IVR In Field Employee Safety

Reduced administrative costs associated with Employee Safety Tracking and Response processes by over 80%.

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