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IVR Resources

Whitepapers, Guides, Articles and Blog Posts

Focusing on how to successfully implement Interactive Voice Response (IVR) in a wide range of business environments. Bringing to you insight, and best practices accumulated over 20 years of industry experience and on-going innovation.

Most Popular Whitepapers & Reports

Payment Security Guide

for Businesses and Call Centers Processing Credit Card Payments Over The Telephone.

Customer Satisfaction Survey

A Preparation Workbook to help you Overcome the challenges of preparing and selecting the most effective Customer Satisfaction IVR Survey questions.

Your IVR Project

How To Successfully Execute your IVR Project and Select The Right Vendor for the Job.


Most Popular Articles & Blogs

IVR Customers Experience

How To Improve Your Customers Experience When Calling In To Your IVR.

IVR For Facilities Management

How IVR can help large tenants and landlords to quickly respond and resolve facility problems in order to run their businesses efficiently and successfully.

IVR In Field Employee Safety

Reduced administrative costs associated with Employee Safety Tracking and Response processes by over 80%.

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What our clients are saying about us

I want to command you and your team at Datatel on the job just completed for Tele-Response Center. The attention to detail and professionalism with which you approached the project was exemplary and greatly appreciated especially considering the several applications that needed to be implemented on short notice. Thanks again for your assistance getting this project off the ground so smoothly.

Joe Grossman
Sr. Vice President, 121 Direct Response