Talk to a Specialist
800-831-6660

IVR Resources

Whitepapers, Guides, Articles and Blog Posts

Focusing on how to successfully implement Interactive Voice Response (IVR) in a wide range of business environments. Bringing to you insight, and best practices accumulated over 20 years of industry experience and on-going innovation.

Most Popular Whitepapers & Reports

Payment Security Guide

for Businesses and Call Centers Processing Credit Card Payments Over The Telephone.

Customer Satisfaction Survey

A Preparation Workbook to help you Overcome the challenges of preparing and selecting the most effective Customer Satisfaction IVR Survey questions.

Your IVR Project

How To Successfully Execute your IVR Project and Select The Right Vendor for the Job.


Most Popular Articles & Blogs

IVR Customers Experience

How To Improve Your Customers Experience When Calling In To Your IVR.

IVR For Facilities Management

How IVR can help large tenants and landlords to quickly respond and resolve facility problems in order to run their businesses efficiently and successfully.

IVR In Field Employee Safety

Reduced administrative costs associated with Employee Safety Tracking and Response processes by over 80%.

We’re Here to Help

Call 1 800 831 6660
or

What our clients are saying about us

We, Standard Life, very much appreciated Datatel's expertise, knowledge and support as we worked through the development and implementation stages. Our Clients appreciate the simplicity of the capability, while gathering very valuable feedback. Thanks for making this a very positive experience.

Anne Pennell
VP, Customer Services Operations, Standard Life